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- Tasks: Ensure customers receive top-notch service and manage their queries effectively.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Other info: Be part of an inclusive team that values your unique contributions.
- Why this job: Make a real difference by enhancing customer satisfaction and driving process improvements.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.
Key Responsibilities
- You will lead any customer queries or complaints associated with delivery.
- You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner.
- You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature.
- You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance.
- You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query.
Experience and Qualifications
- Previous experience in a similar, customer focused role.
- Willingness to learn.
- Enthusiastic and self-motivated.
- Ability to lead and motivate others.
- Effective verbal and written communication skills with the ability to engage with Customers.
- Willingness to challenge processes and implement change where necessary.
- Ability to coach those working within your team and wider network.
- Ability to analyse data and understand how to make improvements which will have a positive impact on performance.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Customer Care Co-Ordinator in Alfreton employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Alfreton
✨Tip Number 1
Get to know the company! Research Network Plus and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Co-ordinator, you'll need to engage effectively with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and how you can contribute to improving customer satisfaction. This shows you're ready to take initiative and lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Care Co-Ordinator in Alfreton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Co-ordinator role. Highlight your previous experience in customer-focused positions and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your written application. Don’t forget to showcase any relevant examples where you’ve successfully engaged with customers or resolved complaints.
Demonstrate Your Problem-Solving Ability: In your application, mention specific instances where you've tackled customer queries or complaints. This will show us that you have the ability to lead and motivate others while also being proactive in finding solutions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Network Plus
✨Know Your Customer Care Basics
Before the interview, brush up on your customer care principles. Understand what excellent service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer complaints or queries, highlighting your verbal and written skills.
✨Be Ready to Discuss Process Improvements
Think about times when you identified issues in processes and how you implemented changes. Be prepared to discuss these examples in detail, as the company values candidates who can challenge the status quo and drive improvements.
✨Demonstrate Your Team Spirit
This role involves working closely with supervisors and colleagues, so be ready to talk about your experience in team settings. Share how you’ve motivated others or contributed to a team’s success, showing that you’re a collaborative player.