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For Companies At a Glance
- Tasks: Coordinate and plan workstreams while managing client databases.
- Company: Join a dynamic team focused on effective communication and coordination.
- Benefits: Enjoy flexible work options and a supportive work environment.
- Why this job: This role offers hands-on experience in scheduling and project management.
- Qualifications: Ideal for detail-oriented individuals with strong communication skills.
- Other info: Opportunity to grow within a collaborative and innovative company.
The predicted salary is between 28800 - 43200 £ per year.
Utilities Administrator/Scheduler
Our Role
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt through to job completion.
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
- Provide customer service to both internal and external customers via telephone and webchat.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
- Raise permits and book in Traffic management with the relevant Councils through Street Manager, seeing through Permit requests until granted.
Network Plus at a Glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
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Utilities Administrator employer: Network Plus Services
Contact Detail:
Network Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Administrator
✨Tip Number 1
Familiarize yourself with project management tools and scheduling software that are commonly used in the utilities sector. This knowledge will help you demonstrate your ability to effectively coordinate workstreams during the interview.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully managed relationships with both internal teams and external clients. Being able to showcase your experience in this area will set you apart.
✨Tip Number 3
Research our company’s current projects and initiatives in the utilities sector. Showing that you understand our business and its challenges will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you handle multiple tasks and prioritize effectively. As a Scheduler, being able to manage competing demands is crucial, so have specific examples ready to share.
We think you need these skills to ace Utilities Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Utilities Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in scheduling, planning, or database management. Use specific examples that demonstrate your ability to coordinate workstreams effectively.
Showcase Communication Skills: Since the role involves communication with internal and external customers, highlight your communication skills. Provide examples of how you've successfully managed relationships or resolved issues in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Network Plus Services
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Utilities Administrator. Familiarize yourself with scheduling processes and how they impact the overall workflow of the company.
✨Show Your Communication Skills
Since the role involves communication with both internal and external customers, be prepared to demonstrate your communication skills. Think of examples where you've effectively coordinated with different stakeholders.
✨Highlight Your Organizational Abilities
As a Scheduler, organization is key. Be ready to discuss your methods for managing multiple tasks and priorities. Share specific tools or systems you’ve used to keep everything on track.
✨Prepare Questions
Have thoughtful questions ready about the company's workstreams and how they manage their client database systems. This shows your interest in the role and helps you understand if it's the right fit for you.
