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- Tasks: Lead a team to plan, schedule, and organise work efficiently.
- Company: Join Network Plus, a dynamic company focused on operational excellence and customer service.
- Benefits: Enjoy a competitive salary, full benefits package, and flexible working arrangements.
- Why this job: Make a real impact on productivity and customer satisfaction while leading a diverse team.
- Qualifications: Experience in utilities, planning, and team management is preferred; strong communication skills are essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate. You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities
- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus’s performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs for R&M and Leakage services.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
Experience and Qualifications
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Planning and Scheduling Team Leader employer: Network Plus Services
Contact Detail:
Network Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Scheduling Team Leader
✨Tip Number 1
Familiarise yourself with the utilities sector, especially if you have prior experience. Understanding the specific challenges and demands of this industry will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and handled any conflicts or challenges.
✨Tip Number 3
Highlight your ability to adapt to changing workloads. Prepare to discuss specific instances where you effectively managed peak times or unexpected changes in scheduling, showcasing your flexibility.
✨Tip Number 4
Brush up on your communication skills, as they are crucial for this role. Think about how you can convey complex information clearly and how you've ensured compliance with safety and performance metrics in previous roles.
We think you need these skills to ace Planning and Scheduling Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning and scheduling, particularly in utilities. Emphasise any leadership roles you've held and your ability to manage teams effectively.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the key responsibilities. Mention specific examples of how you've successfully managed teams and handled peak workloads.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your ability to prioritise tasks, manage resources, and maintain compliance with KPIs and SLAs. Use metrics where possible to quantify your achievements.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to communicate effectively with team members and stakeholders, especially in high-pressure situations.
How to prepare for a job interview at Network Plus Services
✨Showcase Your Leadership Skills
As a Planning and Scheduling Team Leader, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in managing teams, mentoring staff, and how you handle conflicts or challenges within a team setting.
✨Highlight Your Planning Experience
Make sure to emphasise any previous experience you have in planning or coordinating roles, especially in the utilities sector. Discuss specific examples where your planning skills led to improved productivity or efficiency.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've resolved in-day planning and scheduling issues in the past. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage peaks and troughs in workloads. Prepare scenarios where you successfully adapted to changing demands and maintained high performance metrics, particularly in customer service.
