Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Contact customers to book eye tests and promote eye health.
- Company: Leading Optical and Audiology Domiciliary Company with a supportive team.
- Benefits: Competitive salary, private medical insurance, and 22 days holiday.
- Why this job: Make a real difference in people's eye health while working from home.
- Qualifications: Optical knowledge and experience in customer service or outbound calling.
- Other info: Hybrid role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
My Client, a leading Optical and Audiology Domiciliary Company, is looking for a proactive and empathetic Customer Rebook Advisor to join their outbound rebook team. This is a Hybrid role, so you will be working from home, and it is important you have good optical knowledge.
In the role, you’ll be contacting customers nationwide who are due or overdue their routine sight tests. This includes those typically at the 12-month mark as well as those who may have chosen or needed to wait longer, up to 18–24 months. Your understanding of optical care will be key in helping customers appreciate the importance of regular sight tests and encouraging them to stay engaged with their care plans.
You’ll manage your own call diary, making over 100 outbound calls per day with the goal of booking 30–40 appointments. This is a fantastic opportunity to use your optical knowledge in a customer-focused role that supports better eye health across the UK.
Principle Accountabilities:- Contact existing and lapsed customers across the UK via outbound calls
- Book approximately 30–40 appointments daily from 100+ calls
- Build, manage and follow up on your own call-back diary
- Confidently handle objections while maintaining a caring and professional tone
- Use your optical knowledge to explain clinical notes and the importance of ongoing sight tests
- Use discretion to offer appropriate discounts to support rebooking
- Inform customers about the company’s audiology services and how regular hearing checks complement eye care
- Accurately update and manage customer data using our bespoke internal systems
- Work closely with a small, supportive team
- Champion the customer within the business by gathering feedback and identifying areas for improvement
- Previous experience in an optical environment
- Experience in outbound calling or customer service roles
- A target-driven approach with a genuine passion for helping people
- Strong communication and objection-handling skills
- Good organisational skills and the ability to self-manage a busy diary
- Ability to use computer systems confidently and accurately
- A patient-centred approach aligned with our values of clinical excellence
- Competitive salary
- Private medical insurance
- Life assurance (4x salary)
- Access to health & wellbeing initiatives
- Contributory pension scheme (matched up to 5% upon successful completion of the probationary period)
- 22 days' holiday plus bank holidays
- Discounted eyewear and hearing products after a qualifying period
Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid employer: Network Open
Contact Detail:
Network Open Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call skills! Since you'll be making over 100 calls a day, it’s crucial to sound confident and empathetic. Role-play with a friend or use a mirror to refine your pitch and objection-handling techniques.
✨Tip Number 3
Stay organised! With a busy call diary, managing your time effectively is key. Use tools like calendars or task lists to keep track of your calls and follow-ups, ensuring you hit those appointment booking targets.
✨Tip Number 4
Don’t forget to showcase your optical knowledge! Be ready to explain the importance of regular sight tests and how they fit into overall health. This will not only help you connect with customers but also boost your credibility.
We think you need these skills to ace Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid
Some tips for your application 🫡
Show Off Your Optical Knowledge: Make sure to highlight your understanding of optical care in your application. We want to see how you can use that knowledge to help customers appreciate the importance of regular sight tests.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and attributes mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Personable and Professional: Since this role involves a lot of customer interaction, let your personality shine through in your written application. Show us that you can be both caring and professional, as that’s key to handling objections and building rapport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Network Open
✨Know Your Optical Stuff
Brush up on your optical knowledge before the interview. Be ready to discuss common eye conditions, the importance of regular sight tests, and how they relate to overall health. This will show that you’re not just interested in the role but also genuinely care about helping customers.
✨Practice Your Call Skills
Since this role involves making over 100 outbound calls a day, practice your phone etiquette. Role-play with a friend or family member to get comfortable handling objections and maintaining a professional yet caring tone. This will help you feel more confident during the interview.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and diary effectively. Share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate your ability to handle the busy call schedule expected in this position.
✨Emphasise Your Customer-Centric Approach
Highlight your passion for helping people and your experience in customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will resonate well with the company’s values and show that you’re a great fit for their team.
