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- Tasks: Lead digital training strategies and enhance user support for enterprise systems.
- Company: Join a large, dynamic organisation in Birmingham with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by improving user experience and system usability.
- Qualifications: Experience in supporting enterprise systems and designing digital training.
The predicted salary is between 36500 - 46000 £ per year.
Location: Birmingham (Hybrid 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR.
This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom-based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital-first training and support strategy for enterprise SaaS systems. You will act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in-system guidance, documentation, and self-service resources. You will work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12-month training and engagement plan aligned to wider system release and improvement activity.
Key Responsibilities
- Lead and deliver a digital-first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments.
- Design and maintain high-quality in-system guidance (walkthroughs, FAQs, knowledge articles) to promote self-service and improve user confidence.
- Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues.
- Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required.
- Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities.
- Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports.
- Lead stakeholder engagement and communications, including super-user groups and system change updates.
- Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices.
Experience Requirements
- Strong experience supporting enterprise Finance and HR systems (ERP / HRP) with a focus on user enablement and digital adoption.
- Proven ability to design and deliver digital-first training and support models, including in-system guidance and self-service resources.
- Experience analysing Service Desk data to improve system usability and reduce repeat issues.
- Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.
- Strong documentation, communication, and organisational skills with high attention to detail.
- Strategic, analytical, and user-focused approach to continuous improvement.
- Confidence working independently in a complex organisational environment.
System Training Analyst employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Training Analyst
✨Tip Number 1
Network, network, network! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. We recommend practising common interview questions and thinking about how your experience aligns with their needs. Show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing the role. We make it easy for you to showcase your skills and experience directly to the hiring team. Don’t miss out on the opportunity!
We think you need these skills to ace System Training Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of System Training Analyst. Highlight your experience with enterprise systems, user enablement, and any digital training strategies you've implemented. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving user experience and how your background in Finance and HR systems makes you the perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since this role involves analysing service performance data, make sure to mention any relevant experience you have in identifying trends and improving system usability. We’re keen to see how you’ve tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Network IT
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the enterprise Finance and HR systems relevant to the role. Brush up on their functionalities, common user issues, and how to improve user experience. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Training Strategy Skills
Prepare to discuss your experience with digital-first training models. Think about specific examples where you've designed in-system guidance or self-service resources. Be ready to explain how these strategies improved user enablement and digital adoption in your previous roles.
✨Analyse and Present Data
Since the role involves analysing service performance data, come prepared with examples of how you've used data to identify trends and root causes of user issues. You might even want to bring a sample report or two to demonstrate your analytical skills and how they led to service improvements.
✨Engage Stakeholders Effectively
Stakeholder management is key in this role, so think of ways you've successfully engaged with different teams in the past. Prepare anecdotes that highlight your communication skills and ability to influence at various levels. This will show that you can build credibility and foster collaboration across departments.