Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team while providing top-notch technical support and troubleshooting.
- Company: A rapidly growing IT organisation focused on exceptional service.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: Experience in 1st Line Support and a proactive problem-solving attitude.
- Other info: Field-based role requiring a full UK driving licence.
The predicted salary is between 36000 - 60000 £ per year.
A growing IT organisation seeks a Senior IT Service Desk Support Lead to deliver exceptional first-line technical support while leading a team of analysts. This position entails a mix of hands-on troubleshooting and leadership, ensuring high-quality IT support across the region.
The ideal candidate will have substantial experience in a 1st Line Support role, be proactive in problem-solving, and possess a full UK driving licence for field-based work, all in a dynamic environment.
Regional IT Service Desk Lead - Field-Based & People Leader in Southampton employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Service Desk Lead - Field-Based & People Leader in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT support and leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in a 1st Line Support capacity. This will demonstrate your proactive approach and leadership potential.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Regional IT Service Desk Lead. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Regional IT Service Desk Lead - Field-Based & People Leader in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any leadership roles you've held. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional IT Service Desk Lead role. Share specific examples of how you've led teams and solved problems in the past.
Showcase Your Problem-Solving Skills: In your application, give us a taste of your proactive approach to troubleshooting. We love candidates who can think on their feet, so share a story or two about how you tackled tricky IT issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Network IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to first-line support. Be ready to discuss common issues and troubleshooting steps you've taken in the past. This will show that you're not just a leader but also hands-on when it comes to solving problems.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a people leader, which is crucial for this role.
✨Be Proactive in Problem-Solving
During the interview, highlight instances where you took the initiative to resolve issues before they escalated. Discuss your approach to identifying potential problems and implementing solutions, as this proactive mindset is key in a dynamic IT environment.
✨Understand the Company Culture
Research the organisation's values and culture. Be prepared to explain how your personal values align with theirs. This will help you connect with the interviewers and show that you're not just looking for any job, but the right fit for both you and the company.
