At a Glance
- Tasks: Provide advanced support for complex networks and resolve escalated issues.
- Company: Reputable managed services provider with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Fully on-site role in Solihull with excellent career growth opportunities.
- Why this job: Join a team tackling complex challenges in a high-impact role.
- Qualifications: Experience in 3rd Line Network Engineering and strong technical skills required.
Location: Solihull (Fully On-Site)
Salary: £40,000 - £45,000
Network IT are working with a growing and highly regarded managed services provider to recruit a 3rd Line Network Engineer. This is a senior technical role supporting complex, enterprise and ISP-level networks across a diverse customer base covering numerous sectors and industries with their own bespoke requirements.
This is an excellent opportunity for an experienced engineer who thrives in high-impact environments, enjoys solving complex issues, and wants to work across a broad, modern networking stack. This role will require you to work Monday to Friday out of our clients Solihull office, please ensure you can accommodate to these circumstances before applying.
Role Overview
As a 3rd Line Network Engineer, you will provide advanced technical support and own escalated issues across end-to-end network environments. You will be responsible for diagnosing and resolving complex connectivity problems, ensuring the stability, performance, and security of mission-critical systems.
You will work across the full network stack — from ISP backbone and WAN connectivity through to customer edge, firewalls, LAN switching, and wireless infrastructure — playing a key role in maintaining high service standards and customer satisfaction. This role requires a highly analytical and detail-oriented professional who can manage multiple priorities, communicate clearly with stakeholders, and deliver under pressure.
Key Responsibilities
- Provide 3rd line support across complex enterprise and ISP-level network environments
- Own and resolve escalated network incidents, performing deep technical diagnostics
- Support full-stack networking including WAN, LAN, routing, switching, firewalls, wireless, and SD-WAN
- Troubleshoot issues across core backbone, circuits, customer edge, and on-site infrastructure
- Work across multi-vendor environments including Fortinet, Cisco Meraki, and Palo Alto
- Ensure high levels of network performance, availability, and reliability
- Maintain detailed documentation and update ITSM/ticketing systems (e.g. ServiceNow)
- Collaborate with internal teams and support knowledge sharing across the wider technical function
- Support customers in mission-critical environments, ensuring professionalism and accuracy at all times
Essential Skills & Experience
- Proven experience in a 3rd Line Network Engineer or senior network support role
- Experience supporting large-scale, high-availability network environments (public sector, healthcare, education, or enterprise)
- Strong technical knowledge of:
- Routing protocols (BGP, TCP/IP stack)
- WAN/LAN networking
- Firewalls and network security
- Wireless networking and SD-WAN technologies
- Hands-on experience with FortiGate, Cisco Meraki, and Palo Alto
- Experience using ITSM platforms (ServiceNow desirable)
- CCNA certification (essential)
- CCNP certification (highly desirable)
Network Engineer (3rd Line) in Solihull employer: Network IT
Join a dynamic and innovative managed services provider in Solihull as a 3rd Line Network Engineer, where you will thrive in a collaborative work culture that values technical excellence and professional growth. With a focus on complex enterprise networks, you'll have the opportunity to tackle challenging issues while enjoying a supportive environment that encourages continuous learning and development. The company offers competitive salaries, a commitment to employee well-being, and the chance to work with cutting-edge technologies across diverse sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer (3rd Line) in Solihull
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Network IT, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Network IT
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Network IT. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Network Engineer (3rd Line) in Solihull
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Network IT insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Network IT that you’re committed to staying ahead in the game.
How to prepare for a job interview at Network IT
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Network IT to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Network IT.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
