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- Tasks: Lead digital training strategies and enhance user experience for enterprise systems.
- Company: Join a large, complex organisation in Birmingham with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and user engagement.
- Why this job: Make a real impact by improving system usability and empowering users.
- Qualifications: Experience in supporting enterprise systems and designing digital training models.
The predicted salary is between 36500 - 46000 £ per year.
Location: Birmingham (Hybrid 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom-based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital-first training and support strategy for enterprise SaaS systems. You will act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in-system guidance, documentation, and self-service resources. You will work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12-month training and engagement plan aligned to wider system release and improvement activity.
Key Responsibilities
- Lead and deliver a digital-first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments.
- Design and maintain high-quality in-system guidance (walkthroughs, FAQs, knowledge articles) to promote self-service and improve user confidence.
- Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues.
- Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required.
- Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities.
- Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports.
- Lead stakeholder engagement and communications, including super-user groups and system change updates.
- Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices.
Experience Requirements
- Strong experience supporting enterprise Finance and HR systems (ERP / HRP) with a focus on user enablement and digital adoption.
- Proven ability to design and deliver digital-first training and support models, including in-system guidance and self-service resources.
- Experience analysing Service Desk data to improve system usability and reduce repeat issues.
- Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.
- Strong documentation, communication, and organisational skills with high attention to detail.
- Strategic, analytical, and user-focused approach to continuous improvement.
- Confidence working independently in a complex organisational environment.
System Training Analyst in Slough employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Training Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or through professional groups. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise with real-life scenarios can really set you apart.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role’s focus on user enablement and digital adoption. Practise your responses so you can confidently showcase your fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace System Training Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of System Training Analyst. Highlight your experience with enterprise systems, user enablement, and any digital training strategies you've implemented. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving user experience and how you can contribute to our digital-first training strategy. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role involves analysing service performance data, make sure to mention any relevant experience you have in identifying trends and improving system usability. We love candidates who can demonstrate their analytical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Network IT
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the enterprise systems you'll be supporting, especially in Finance and HR. Familiarise yourself with common user issues and how to resolve them, as this will show your expertise and readiness to tackle Level 2 support challenges.
✨Showcase Your Training Strategy Skills
Prepare to discuss your experience in designing and delivering digital-first training models. Bring examples of how you've created in-system guidance or self-service resources that improved user confidence and engagement. This will highlight your ability to lead a user enablement strategy.
✨Analyse and Present Data Effectively
Be ready to talk about how you've used Service Desk data to identify trends and improve system usability. Consider preparing a brief case study or example where your analysis led to tangible improvements, as this demonstrates your analytical skills and strategic thinking.
✨Engage with Stakeholders
Think about how you've managed stakeholder relationships in the past. Be prepared to share specific instances where you influenced decisions or communicated effectively with various levels of an organisation. This will showcase your strong communication skills and ability to build credibility.