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- Tasks: Support and troubleshoot customised applications while managing a ticket backlog.
- Company: Join a dynamic IT team focused on innovative solutions.
- Benefits: Competitive daily rate, flexible working, and opportunities for skill development.
- Why this job: Make a real impact by solving complex application issues in a collaborative environment.
- Qualifications: Experience with SharePoint, SQL, PowerShell, Azure, and Dynamics 365 CRM.
- Other info: Work onsite once a week for hands-on tech upskilling.
The predicted salary is between 40000 - 40000 £ per year.
Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the clients sector.
This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team.
Although a lot of our clients systems are heavily customised, they do have some non-negotiables that you will need to have to hit the ground running:
- SharePoint
- Basic SQL knowledge
- PowerShell scripting
- Azure / AD
- Power Platform or Dynamics 365 CRM support
The client usually go onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.
Key Skills & Experience:
- Strong experience in application support within complex environments, working with customised systems and documentation
- Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)
- SharePoint support and admin
- Power Platform / Dynamics CRM support
- Basic SQL knowledge
- Excellent communication and problem-solving skills
- Troubleshoot issues using documentation and technical knowledge
- Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)
Application Support Analyst (Contract) in Slough employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Contract) in Slough
✨Tip Number 1
Get to know the company and its tech stack before your interview. Familiarise yourself with SharePoint, SQL, and PowerShell. This will help you speak their language and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've tackled complex issues in previous roles. Being able to demonstrate your troubleshooting prowess will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the team and the work culture. This can give you a leg up during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst (Contract) in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SharePoint, SQL, PowerShell, and any other relevant skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate their troubleshooting abilities, especially in customised environments like ours.
Keep It Clear and Concise: When writing your cover letter or application, be straightforward and to the point. We appreciate clarity, so make sure you communicate your key skills and experiences without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Network IT
✨Know Your Tech Stack
Make sure you brush up on your knowledge of SharePoint, SQL, PowerShell, Azure, and Dynamics 365. Be ready to discuss how you've used these technologies in past roles, as this will show that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Think about specific tickets you've resolved and how you approached them, especially in customised environments. This will demonstrate your ability to work independently and take ownership.
✨Familiarise Yourself with the Ticketing System
Since the role involves managing a ticket backlog, it’s crucial to understand how ticketing systems like Hornbill work. If you have experience with similar systems, be ready to share that. If not, do a bit of research to show your willingness to learn.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to update users and collaborate with the development team. Being clear and confident in your communication will set you apart.