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For Companies At a Glance
- Tasks: Lead and improve the ServiceNow platform, driving innovation and automation.
- Company: Network IT is a forward-thinking company focused on digital transformation.
- Benefits: Enjoy hybrid work options and a competitive salary of £40,000 - £44,000.
- Why this job: Join a dynamic team to enhance service delivery and make a real impact.
- Qualifications: Experience with ServiceNow and ITIL processes; scripting skills are a plus.
- Other info: Opportunity for growth in a collaborative environment.
The predicted salary is between 34000 - 44000 £ per year.
Location: Harrow (Hybrid – 2 Days In-Office Per Week)
Salary: £40,000 - £44,000
Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform – currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service improvement, and deliver smarter ways of working that align with their digital transformation goals.
ServiceNow Administrator Responsibilities- Lead the development and continuous improvement of the ServiceNow platform
- Own and manage the ITSM roadmap, aligning with business priorities and transformation goals
- Configure and maintain workflows, automation, and integrations across ITIL processes
- Deliver performance insights via dashboards, reporting, and KPIs
- Provide expert training, guidance, and documentation to ensure optimal platform adoption
- Identify and implement opportunities for automation and smarter service management
- Collaborate with internal teams and external suppliers to enhance service delivery
- Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs)
- Strong hands-on experience with ServiceNow
- Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum)
- Skilled in scripting (e.g., PowerShell) and integration technologies (REST/SOAP APIs)
- Analytical mindset and problem-solving skills
- Comfortable delivering training and technical documentation
- Strong interpersonal and communication skills to work across technical and business teams
- Experience in DevOps environments preferably
ServiceNow ITSM Specialist employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITSM Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow. Being knowledgeable about recent enhancements can give you an edge during discussions and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ITSM roles, especially those using ServiceNow. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven innovation or automation in previous roles. Highlighting your hands-on experience with ServiceNow and ITIL processes will showcase your ability to contribute effectively from day one.
✨Tip Number 4
Brush up on your scripting skills, particularly in PowerShell and integration technologies like REST/SOAP APIs. Being able to demonstrate your technical proficiency in these areas can set you apart from other candidates.
We think you need these skills to ace ServiceNow ITSM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL processes. Use specific examples of how you've improved service management or driven automation in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT Service Management and how your skills align with the responsibilities listed in the job description. Mention any relevant projects or achievements that demonstrate your expertise.
Showcase Relevant Skills: Emphasise your hands-on experience with ServiceNow, scripting skills, and familiarity with integration technologies. Be sure to mention your ITIL Foundation qualification and any other relevant certifications.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with ServiceNow and ITIL processes. Be ready to discuss specific challenges you've faced and how you overcame them, as well as your approach to training and documentation.
How to prepare for a job interview at Network IT
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with ServiceNow during the interview. Be prepared to discuss specific projects where you've developed or improved the platform, and how your contributions have driven innovation and performance.
✨Demonstrate ITIL Knowledge
Since a solid understanding of ITIL processes is crucial for this role, be ready to explain how you've applied ITIL principles in your previous positions. Share examples of how you've managed workflows and automation in line with ITIL best practices.
✨Prepare for Technical Questions
Expect technical questions related to scripting and integration technologies like REST and SOAP APIs. Brush up on your knowledge of PowerShell and be ready to discuss how you've used these skills to enhance service management.
✨Emphasise Communication Skills
Strong interpersonal and communication skills are essential for this role. Prepare to discuss how you've effectively collaborated with both technical teams and business stakeholders, and provide examples of how you've delivered training and documentation.
