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- Tasks: Engage with clients, resolve incidents, and present service data.
- Company: Join a leading UK tech services company focused on customer experience.
- Benefits: Enjoy remote work, competitive salary, and excellent training opportunities.
- Why this job: Perfect for SOC Analysts wanting to grow in a customer-facing role.
- Qualifications: Experience in SOC, knowledge of SIEM tools, and strong communication skills required.
- Other info: This is a fully remote position with a salary range of £35,000 - £45,000.
A dynamic Service Delivery Analyst is now sought by one of the UK’s leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and enjoys engaging with clients and customers. This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery / Customer Experience role. Key responsibilities of the Service Delivery Analyst To operate as the serve as the technical liaison between customers and internal service teams Act as a point of escalation for incident resolution Building and maintaining strong customer relationships Presenting concise and informative monthly service data. Act as the conduit between clients and internal teams Ensuring seamless service operations Essential experience of Service Delivery Analyst Previous Security Operation Centre / SOC experience Knowledge of SOC tooling, SIEM, EDR – Sentinel, CrowdStrike, Defender Understanding of common threats Ability to confidently talk about tickets Confident explaining tech to non-tech individuals Exposure to an ITSM – preferably Jira Previous experience generating customer facing reports Excellent communication – written and face-to-face The successful Service Delivery Analyst will be offered a starting salary of £35,000 – £45,000 + Company Benefits. The role will offer excellent training and development opportunities. It is offered as fully remote
Service Delivery Analyst - Cyber employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst - Cyber
✨Tip Number 1
Make sure to highlight your hands-on experience in a Security Operations Center (SOC) during any conversations or interviews. This will show that you have the practical knowledge needed for the role and can relate to the technical aspects of service delivery.
✨Tip Number 2
Familiarize yourself with the specific SOC tools mentioned in the job description, such as SIEM, EDR, Sentinel, and CrowdStrike. Being able to discuss these tools confidently will demonstrate your technical expertise and readiness for the position.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since this role involves communicating with non-technical individuals, being able to break down information will be crucial in building strong customer relationships.
✨Tip Number 4
Prepare to discuss your experience with ITSM tools like Jira. Being knowledgeable about how to manage incidents and service requests through these platforms will set you apart as a candidate who understands the operational side of service delivery.
We think you need these skills to ace Service Delivery Analyst - Cyber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Security Operation Centre (SOC) and any relevant tools like SIEM, EDR, or ITSM systems such as Jira. Emphasize your customer-facing skills and any previous roles that involved client interaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background as a SOC Analyst has prepared you for a Service Delivery position and mention specific examples of how you've successfully engaged with clients.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application of how you've effectively communicated technical information to non-technical individuals. This could be through reports, presentations, or direct client interactions.
Highlight Continuous Learning: Mention any training or certifications you have completed related to cybersecurity or service delivery. This shows your commitment to professional development and aligns with the company's focus on training and growth opportunities.
How to prepare for a job interview at Network IT
✨Showcase Your SOC Experience
Make sure to highlight your hands-on experience in a Security Operations Centre. Be prepared to discuss specific incidents you've handled and how you contributed to incident resolution.
✨Communicate Clearly
Since this role involves explaining technical concepts to non-technical clients, practice simplifying complex information. Use examples from your past experiences to demonstrate your ability to communicate effectively.
✨Demonstrate Customer Relationship Skills
Prepare to discuss how you've built and maintained strong relationships with customers in previous roles. Share specific examples of how you’ve engaged with clients and resolved their issues.
✨Familiarize Yourself with Tools
Brush up on your knowledge of SOC tools like SIEM, EDR, and ITSM platforms such as Jira. Be ready to discuss how you've used these tools in your previous roles and how they can enhance service delivery.
