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For Companies At a Glance
- Tasks: Act as a bridge between clients and the SOC, ensuring top-notch service delivery.
- Company: Join a growing organisation that values your development and expertise.
- Benefits: Enjoy fully remote work with an initial induction in Birmingham and competitive salary.
- Why this job: Perfect for Level 1 or 2 SOC Analysts wanting to enhance their skills in a supportive environment.
- Qualifications: Experience in a SOC, knowledge of SOC tools, and excellent communication skills are essential.
- Other info: Opportunity to build relationships with key stakeholders and present impactful reports.
The predicted salary is between 28000 - 36000 £ per year.
Job Description
- To operates as a customer service intermediary in between the technical SOC environment and our client’s customer base.
- Act as a point of escalation for incident resolution.
- Build and maintain professional relationships/rapports with critical client stakeholders.
- Curate, design and present concise and information data in monthly service reports.
Experience Required
- Previous Security Operation Centre / SOC experience.
- Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender).
- A knowledge and understanding of common SOC threats.
- Ability to translate technical terminology to non-technical stakeholders.
- Exposure to an ITSM – preferably Jira.
- Previous experience generating customer facing reports.
- Excellent communication – written and face-to-face.
Service Delivery Analyst employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the specific SOC tools mentioned in the job description, such as SIEMs and EDRs like Sentinel and CrowdStrike. Having hands-on experience or even just a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in translating technical jargon into layman's terms. Practising how to explain complex concepts simply can help you stand out, as this role requires interfacing with non-technical stakeholders.
✨Tip Number 3
Network with professionals already working in SOC environments. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your previous experiences in service delivery and incident resolution. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain client relationships, as these are crucial for the role.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Security Operations Centre (SOC). Emphasise any relevant roles, particularly as a Level 1 or Level 2 SOC Analyst, and showcase your technical expertise and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Service Delivery Analyst role. Mention your familiarity with SOC tooling like SIEMs and EDRs, and how your ability to communicate technical information to non-technical stakeholders makes you a great fit for the position.
Highlight Relevant Experience: When detailing your previous experience, focus on your roles that involved incident resolution and client interaction. Provide specific examples of how you built relationships with clients and contributed to service delivery in your past positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Network IT
✨Showcase Your SOC Experience
Make sure to highlight your previous experience in a Security Operations Centre. Be prepared to discuss specific incidents you've handled and how you contributed to service delivery. This will demonstrate your hands-on knowledge and ability to operate effectively in a SOC environment.
✨Communicate Clearly
Since the role involves translating technical jargon for non-technical stakeholders, practice explaining complex concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with clients or team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to escalate incidents or manage client expectations, and be ready to explain your thought process and actions taken.
✨Demonstrate Relationship-Building Skills
The role requires maintaining professional relationships with clients. Prepare to discuss how you've built rapport with stakeholders in the past, and share strategies you used to ensure effective communication and service delivery.
