At a Glance
- Tasks: Lead Salesforce enhancements, manage platform administration, and deliver impactful projects.
- Company: Join a leading organisation in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Shape the future of Salesforce while making a real difference in a collaborative team.
- Qualifications: 5+ years Salesforce experience, strong problem-solving skills, and excellent communication.
The predicted salary is between 40500 - 49500 £ per year.
Role: Salesforce Manager
Network ITareworkingwithaleadingorganisationtorecruita Salesforce Manager , balancingoperationalsupportwithstrategicenhancementsandprojectdelivery.
Workingcloselywiththe Salesforce Product Manager, youwillactasakeymemberofasmallbuthighlyimpactfulteam, helpingtoshapeplatformcapabilitywhilstensuringusersreceiveahigh-quality, reliableservice.
Role Overview
Asa Salesforce Manager , youwillblend Salesforceadministration, solutiondesign, stakeholderengagement, andprojectdeliverytoensuretheplatformcontinuestomeetevolvingbusinessneeds.
Thisrolerequiresahands-onindividualwhoisequallycomfortableresolvingcomplexsupportissues, gatheringrequirementsfrombusinessusers, designingscalablesolutions, anddeliveringenhancementsthroughtosuccessfuldeploymentandadoption.
You'llthriveinacollaborativeenvironmentwhereownership, initiative, andtheabilitytoworkautonomouslyarehighlyvalued.
Key Responsibilities
- Drivetheongoingenhancementandoptimisationofthe Salesforceplatform, ensuringsolutionsremainscalableandalignedtobusinessobjectives.
- Overseeday-to-dayplatformadministration, includingusermanagement, permissions, configurationchanges, andsupportactivities.
- Partnerwithstakeholderstounderstandbusinesschallengesandtranslaterequirementsintoeffective Salesforcesolutions.
- Deliverplatformimprovementsandsmaller-scaleprojectsthroughthefulllifecycle, fromdiscoveryanddesignthroughtotestingandgo-live.
- Developandmaintainautomation, reporting, dashboards, andintegrationsthatimproveefficiencyanduserexperience.
- Takeownershipofmorecomplexsupportissues, ensuringtimelyresolutionandeffectivecommunicationthroughout.
- Contributetobacklogmanagement, helpingprioritisedemandbasedonbusinessvalue, effort, anddependencies.
- Produceandmaintaincleardocumentationcoveringprocesses, configurations, andgovernancestandards.
- Collaboratewithinternalteamsandthird-partysupplierstosupportongoingplatformdevelopmentandintegrationactivities.
Essential Skills&Experience
- Atleast5years'experienceworkingwith Salesforceacrossadministration, configuration, support, anddeliveryfunctions.
- Stronghands-onexpertisewith Salesforce Service Cloud.
Salesforce Administrator(ADM201)certification.
- Demonstrableexperienceanalysingbusinessrequirementsandconvertingthemintopractical Salesforce-basedsolutions.
- Strongknowledgeof Salesforceautomationtools, securityarchitecture, permissions, roles, andsharingmodels.
- Experiencesupportingproduction Salesforceenvironments, includingreleasepreparation, troubleshooting, andincidentmanagement.
- Knowledgeofdatamanagementprinciples, includingmigrations, imports, dataquality, SOQL, and Data Loader.
- Abilitytoproduceactionablereportinganddashboardsforoperationalandleadershipstakeholders.
- Excellentcommunicationskillswiththeabilitytoengageeffectivelywithbothtechnicalandbusinessaudiences.
- Strongorganisationalskills, attentiontodetail, andtheabilitytomanagemultipleprioritieswithminimalsupervision.
Desirable Skills&Experience
- Exposureto Sales Cloud, Experience Cloud, and Marketing Cloud.
- Additional Salesforcecertifications, suchas Advanced Administrator, Service Cloud Consultant, or Platform App Builder.
- Workingknowledgeof Apex, Visualforce, orother Salesforcedevelopmenttools.
- Experienceoperatingwithinregulatedorcompliance-drivenenvironments..
- Strong Excelcapabilitiesandfamiliaritywithbasicwebtechnologiessuchas HTMLand CSS.
- TPBN1_UKTJ
Salesforce Lead employer: Network IT
Network IT is an excellent employer that fosters a dynamic and inclusive work culture, offering employees the chance to lead transformative projects in a vibrant location like Milton Keynes. With a strong emphasis on professional development, employees benefit from tailored training opportunities and the flexibility of hybrid working arrangements, making it an ideal environment for those looking to grow their careers while contributing to meaningful change.
