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- Tasks: Support and monitor critical platform infrastructure, ensuring reliability and user satisfaction.
- Company: Join a dynamic team focused on enterprise platform solutions in a hybrid work environment.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Be part of a tech-savvy culture that values innovation and collaboration while making a real impact.
- Qualifications: 3 years in platform support, with skills in Active Directory, SCCM, and automation scripting.
- Other info: ITIL or MCSE certification is a plus; exposure to cloud platforms is desirable.
The predicted salary is between 25000 - 40000 £ per year.
Role: Platform Support Engineer Location: Shrivenham (Hybrid – 3 Days a Week In-Office) Salary: £25,000 – £40,000 We are looking for a Platform Support Engineer, someone who has experience providing 2nd/3rd line support against enterprise platforms to monitor and support our clients\’ critical platform infrastructure (e.g. AD, SCCM, SolarWinds, Virtual Desktop Infrastructure (VDI), and User Access Devices (UADs). The Platform Support Engineer ensures reliability, user satisfaction, and provides issue resolution to improve platform operations. Role Responsibilities Monitor platform infrastructure against performance and availability, responding to alerts and incidents. Provide 2nd/3rd line support against their enterprise systems including Active Directory, SCCM, SolarWinds, and VDI environment. Troubleshoot and resolve platform issues, escalating to other technical teams when required. Develop and update support documentation (e.g. troubleshooting guides, FAQs, and knowledge base articles). Provide hands-on support with automation scripts, workflows, and monitoring tools. Experience 3 years’ experience in platform/infrastructure support. Proven experience managing Active Directory, SCCM, SolarWinds. Hands-on PowerShell and Python experience to produce automation scripting. Fundamental understanding of networking concepts and network storage systems. Exposure to VDI platforms (VMware, Citrix, Hyper-V). Used ITSM tools. Exposure to cloud platforms is desirable (Azure, AWS, GCP). ITIL or MCSE certification is also highly desirable. #J-18808-Ljbffr
Platform Support Engineer employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Engineer
✨Tip Number 1
Familiarise yourself with the specific platforms mentioned in the job description, such as Active Directory and SCCM. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for the technologies listed like SolarWinds and VDI. Prepare to discuss real-life scenarios where you've successfully resolved issues, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since automation is a key part of the role, make sure you can talk about your experience with PowerShell and Python. Consider creating a small script or tool that showcases your ability to automate tasks, which you can mention during your discussions.
✨Tip Number 4
Networking is crucial in tech roles, so try to connect with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and potentially give you an edge in your application process.
We think you need these skills to ace Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in platform support, particularly with Active Directory, SCCM, and SolarWinds. Use specific examples to demonstrate your troubleshooting skills and any automation scripting you've done with PowerShell or Python.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with enterprise platforms and how you can contribute to improving platform operations. Be sure to align your skills with the job responsibilities outlined in the description.
Showcase Relevant Certifications: If you have ITIL or MCSE certifications, make them prominent in your application. These qualifications are highly desirable for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Platform Support Engineer.
How to prepare for a job interview at Network IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, SCCM, and SolarWinds during the interview. Be prepared to discuss specific scenarios where you successfully resolved platform issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've troubleshot complex platform issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving process.
✨Familiarise Yourself with Automation Tools
Since hands-on support with automation scripts is part of the role, brush up on your PowerShell and Python skills. Be ready to discuss any relevant projects or scripts you've worked on that demonstrate your ability to automate tasks effectively.
✨Understand the Company’s Infrastructure
Research the company’s platform infrastructure and any specific technologies they use. This will not only show your interest in the role but also allow you to ask informed questions about their systems during the interview.
