Role: People Services Transition Lead Location:
Milton Keynes (Hybrid) Salary:
£59,000 - £67,500 Contract:
18 Month Fixed-Term Network IT are working with a leading organisation to recruit a
People Services Transition Lead
to play a pivotal role in a major People and Payroll transformation programme. This is a unique opportunity to lead the operational transition of a newly designed
People Services
function, helping to shape future service delivery while supporting the implementation of new People technology platforms and processes. Working across People Services, HR Operations, Payroll, Digital Services, and programme delivery teams, you will ensure operational readiness, process adoption, and successful transition into a modernised People Services operating model. This opportunity is an initial 18 Month Fixed-Term arrangement. Role Overview As the
People Services Transition Lead , you will act as the operational lead for People Services throughout a significant transformation programme, ensuring new processes, structures, and technologies are successfully embedded into day-to-day operations. This role is centred on
People Services operations rather than technology delivery . The successful candidate will bring strong experience from HR Shared Services, Employee Services, People Operations, or HR Service Delivery environments and be comfortable leading operational change across complex organisations. You will work closely with programme teams, HR leaders, service managers, and subject matter experts to ensure the future-state operating model is fit for purpose, understood by stakeholders, and successfully adopted by operational teams. Key Responsibilities Lead the operational transition into a new
People Services
model Act as the primary operational representative for People Services throughout the transformation programme Review and redesign People Services processes, ensuring they are aligned to future-state technology and service delivery models Drive business readiness, operational adoption, and transition planning activities Work closely with HR Operations, Payroll, Digital Services, and programme teams to ensure successful implementation Identify operational impacts, service risks, and process dependencies arising from organisational change Support the development of service procedures, governance frameworks, and operating standards Build strong relationships across People Services and wider business functions Ensure colleagues are prepared for new ways of working through effective engagement, communication, and change activities Support service stabilisation and continuous improvement following implementation Essential Skills & Experience Proven experience operating within
People Services, HR Shared Services, Employee Services, HR Operations, or Service Delivery functions Experience leading or supporting large-scale operational transformation or service transition programmes Strong understanding of
People Services operating models , service delivery frameworks, and employee lifecycle processes Experience working alongside HR technology and system implementation programmes Strong stakeholder management skills, with the ability to influence operational and senior leadership audiences Experience mapping, reviewing, and improving HR or People Services processes Strong understanding of change management, business readiness, and service adoption activities Ability to operate effectively within complex, matrix organisations Excellent communication, engagement, and relationship-building skills Strong organisational and delivery management capabilities Highly Desirable Skills & Experience Experience establishing or transitioning to a
People Services
or Shared Services model Experience working with
SuccessFactors , SAP, or other enterprise HR systems Experience within Higher Education or similarly complex organisations Exposure to Payroll Operations and employee administration services Experience supporting HR transformation, ERP, or operating model change programmes
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People Services Transition Lead in London employer: Network IT
Network IT is an exceptional employer, offering a dynamic work environment in Milton Keynes where you can lead a skilled team in delivering cutting-edge security solutions for high-stakes government projects. With a strong emphasis on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values innovation and teamwork. Join us to make a meaningful impact in secure environments, with the added benefit of potential international travel.
