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- Tasks: Support and troubleshoot customised applications while managing a ticket backlog.
- Company: Join a dynamic IT team focused on innovative solutions.
- Benefits: Competitive daily rate, flexible working, and opportunities for skill development.
- Why this job: Make a real impact by solving complex application issues in a collaborative environment.
- Qualifications: Experience with SharePoint, SQL, PowerShell, Azure, and Dynamics 365 CRM.
- Other info: Work onsite once a week for hands-on tech upskilling.
Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the clients sector.
This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team.
Although a lot of our clients systems are heavily customised, they do have some non-negotiables that you will need to have to hit the ground running:
- SharePoint
- Basic SQL knowledge
- PowerShell scripting
- Azure / AD
- Power Platform or Dynamics 365 CRM support
The client usually goes onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.
Key Skills & Experience:
- Strong experience in application support within complex environments, working with customised systems and documentation
- Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)
- SharePoint support and admin
- Power Platform / Dynamics CRM support
- Basic SQL knowledge
- Excellent communication and problem-solving skills
- Troubleshoot issues using documentation and technical knowledge
- Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)
Application Support Analyst (Contract) in London employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Contract) in London
✨Tip Number 1
Get to know the company and its tech stack before your interview. Familiarise yourself with SharePoint, SQL, PowerShell, and Azure. This will help you speak their language and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've tackled complex issues in previous roles. Be ready to share these during your chat, as they love candidates who can take ownership and work independently.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the team and the work culture. This could give you an edge in understanding what they value in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team and ready to contribute to their success.
We think you need these skills to ace Application Support Analyst (Contract) in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with SharePoint, SQL, PowerShell, and any other relevant tech in your application. We want to see how you can hit the ground running!
Be Proactive: Since this role requires taking ownership of tickets, let us know about times you've done this before. We love candidates who can work independently and tackle challenges head-on!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Network IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SharePoint, SQL, PowerShell, and Azure. Familiarise yourself with the specific systems mentioned in the job description, as being able to discuss them confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot using documentation or collaborate with a development team. This will demonstrate your proactive approach and ability to work independently.
✨Master the Ticketing System
Since managing a ticket backlog is key for this role, be ready to discuss your experience with ticketing systems like Hornbill. Highlight your discipline in updating users and managing tickets effectively, as this will be crucial for success in the position.
✨Be Ready for Onsite Collaboration
As the client usually goes onsite on Wednesdays, express your willingness to adapt to this schedule. Discuss how you can leverage these onsite days for upskilling and collaborating with the team, which shows your commitment to the role and the company.