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For Companies At a Glance
- Tasks: Lead and inspire a team to enhance customer support for ERP software.
- Company: Join a growing ERP software provider focused on customer excellence.
- Benefits: Competitive salary and the chance to shape support strategy.
- Why this job: Be part of a dynamic team driving service excellence and collaboration.
- Qualifications: Experience in leading software support and understanding ERP systems required.
- Other info: This role is fully in-office in Kidderminster, Monday to Friday.
The predicted salary is between 55000 - 65000 £ per year.
Role: Head of Application Support
Location: Kidderminster (Fully In-Office)
Salary: £55,000 – £65,000
A strategic leadership opportunity for a customer-focused professional to lead and evolve the support function for a growing ERP software provider. As Head of Software Support, youll oversee all aspects of customer supportfrom first-line troubleshooting to complex technical resolutionensuring a high-quality, consistent experience across products and teams.
Youll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration.
The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible and of interest to you.
Key Responsibilities
- Lead, coach, and inspire a team of managers and support specialists
- Drive performance through clear KPIs, ownership, and service delivery standards
- Streamline and enhance support workflows to improve speed, accuracy, and customer satisfaction
- Manage escalations and foster a culture of proactive issue resolution
- Collaborate with Development, Product, Delivery, and Sales to ensure a cohesive customer journey
- Continuously develop team knowledge and capability around ERP solutions
- Contribute to the companys leadership strategy and customer-centric goals
What You Bring
- Proven experience in leading software support or service delivery functions
- Strong understanding of ERP systems or similar complex business platforms
- Exceptional communication, people leadership, and coaching skills
- Data-driven mindset with the ability to interpret KPIs and improve performance
- Proactive, solution-oriented approach with a focus on customer success
- Experience working within cross-functional leadership teams
Head of Application Support in Stourport-On-Severn employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Application Support in Stourport-On-Severn
✨Tip Number 1
Familiarise yourself with ERP systems and the specific software used by our company. Understanding the nuances of these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and coach others will resonate well with us as we look for someone to lead our support function.
✨Tip Number 3
Research our company's customer support strategy and think about how you can contribute to enhancing it. Being able to discuss specific ideas during your interview will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with KPIs and performance metrics. We value a data-driven mindset, so being able to articulate how you've used data to improve service delivery will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Head of Application Support in Stourport-On-Severn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading software support or service delivery functions. Emphasise your understanding of ERP systems and any previous roles where you managed teams or improved performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your proactive approach to problem-solving. Mention specific examples of how you've driven performance through KPIs and enhanced support workflows in past roles.
Showcase Leadership Skills: Highlight your exceptional communication and people leadership skills. Provide examples of how you've inspired and coached teams, and how you've fostered a culture of proactive issue resolution in previous positions.
Research the Company: Familiarise yourself with the company's products and services. Understanding their customer journey will help you articulate how you can contribute to their leadership strategy and customer-centric goals during the application process.
How to prepare for a job interview at Network IT
✨Showcase Your Leadership Skills
As a Head of Application Support, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, driven performance, and fostered a positive work culture.
✨Understand ERP Systems Thoroughly
Make sure you have a solid understanding of ERP systems and their functionalities. Be ready to discuss how you've worked with similar platforms in the past and how you can leverage that experience to enhance support workflows.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific scenarios where you've resolved complex issues or improved customer satisfaction, and be prepared to share those stories.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different departments such as Development, Product, and Sales. Discuss how you can contribute to a cohesive customer journey by collaborating effectively across teams.
