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- Tasks: Provide on-site IT support and maintain technology for local clients in Swindon.
- Company: Join a dynamic team dedicated to delivering top-notch IT solutions in the education sector.
- Benefits: Enjoy a competitive salary, flexible working conditions, and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and making a real impact in schools.
- Qualifications: 2+ years in IT support, strong communication skills, and a full UK driving licence required.
- Other info: Travel between school sites is essential; bring your passion for technology and customer service!
The predicted salary is between 26000 - 28000 £ per year.
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities- Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
- Administer and maintain user accounts, devices, and system configurations.
- Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
- Maintain accurate records via an IT Helpdesk system.
- Liaise with third-party vendors and escalate issues where necessary.
- Conduct routine system checks, updates, antivirus monitoring, and documentation.
- Assist with onboarding/offboarding of users and devices.
- Travel regularly between school sites.
- 2+ years' experience in IT support (Windows 10/11, Mac OS, basic networking).
- Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.
- Strong problem-solving and organisational skills.
- Excellent customer service and communication in educational settings.
- Must hold a full UK driving licence and have access to own vehicle.
Field Engineer in Swindon employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Swindon
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Since this role involves a lot of onsite support, practice your communication skills. Be prepared to explain technical issues in simple terms, as you'll be working closely with users who may not have a technical background.
✨Tip Number 3
Highlight any previous experience you have in educational settings or with clients similar to those in Swindon. Tailoring your conversation to show how your background aligns with their needs can set you apart from other candidates.
✨Tip Number 4
Make sure to emphasise your problem-solving skills during discussions. Prepare examples of past challenges you've faced in IT support and how you resolved them, as this will showcase your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Field Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Office 365. Emphasise any previous roles where you provided first- and second-line support, as well as your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical abilities and communication skills. Mention your experience with hardware/software issues and your user-focused mindset. Be sure to express your enthusiasm for the role and how you can contribute to the team.
Highlight Relevant Skills: In your application, specifically mention your familiarity with Active Directory, device imaging, and basic networking. These are key skills for the Field Engineer position and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Network IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software issues, particularly with Windows 10/11 and Mac OS. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since this role involves providing support in educational settings, it's crucial to showcase your excellent communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a complex issue and explain your thought process. This will show your potential employer that you can think on your feet and find solutions efficiently.
✨Familiarity with Tools and Systems
Make sure you're familiar with the tools mentioned in the job description, such as Office 365, Active Directory, and IT Helpdesk systems. Being able to discuss your experience with these tools will give you an edge and show that you're ready to hit the ground running.
