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- Tasks: Lead the functional design and optimisation of Dynamics 365 Customer Insights and Journeys.
- Company: Join a forward-thinking company transforming digital customer engagement in Birmingham.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by delivering personalised customer experiences at scale.
- Qualifications: Experience with Dynamics 365 CE and strong stakeholder management skills required.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
The predicted salary is between 45000 - 56500 £ per year.
Location: Birmingham (Hybrid: 1-2 Days a Month On-Site)
Salary: £45,000 - £56,500
Contract: Fixed-Term (12 Months)
Network IT are supporting our client's large-scale digital customer engagement transformation, seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE), specifically in Customer Insights and Customer Journeys. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability.
Role Overview and Responsibilities
As the Functional Lead for Dynamics 365 CE, you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys, ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation.
- Acting as functional lead for Dynamics 365 CE, with deep ownership of Customer Insights and Customer Journeys capabilities.
- Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services.
- Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance.
- Providing functional leadership across the full delivery lifecycle: requirements, configuration, testing, release, and third-line support.
- Advising on best practice use of customer data, segmentation, orchestration, and insight-driven journeys.
- Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations.
- Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture.
- Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms.
- Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate.
Essential Skills and Experience
To be successful in this role, you will bring:
- Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE.
- Hands-on expertise with Dynamics 365 Customer Insights and Customer Journeys, including configuration and functional design.
- Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics.
- Experience delivering enterprise-scale solutions across the full software delivery lifecycle.
- Ability to lead functional design decisions and influence solution direction.
- Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams.
- Experience working in Agile or hybrid delivery environments.
- Excellent analytical and problem-solving skills, with a pragmatic, delivery-focused mindset.
Desirable Experience
- Experience integrating Dynamics 365 CE with wider digital platforms and data services.
- Exposure to UX, usability, and customer experience design principles.
- Experience in large, complex organisations.
- Involvement in supplier management, vendor-led delivery, or procurement activity.
Functional Consultant (D365 - Customer Insights and Journeys) in Birmingham employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant (D365 - Customer Insights and Journeys) in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in Dynamics 365. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Dynamics 365 Customer Insights and Journeys. This can really set you apart from other candidates and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to functional consulting and Dynamics 365. Think about how you can demonstrate your problem-solving skills and your ability to lead projects. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter.
We think you need these skills to ace Functional Consultant (D365 - Customer Insights and Journeys) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Functional Consultant role. Highlight your experience with Dynamics 365 CE, especially in Customer Insights and Journeys. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your analytical and problem-solving skills. We love candidates who can think critically and come up with innovative solutions, especially in a dynamic environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Network IT
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially Customer Insights and Customer Journeys. Be ready to discuss specific features and how they can be leveraged to enhance customer engagement. This will show that you're not just familiar with the platform but also understand its practical applications.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex problems using Dynamics 365. Highlight how you approached the issue, the solution you implemented, and the impact it had. This will demonstrate your analytical skills and your ability to deliver results in a hands-on role.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think of ways to illustrate your experience in collaborating with various teams. Prepare to discuss how you've successfully bridged gaps between business and technical teams, ensuring everyone is aligned towards common goals.
✨Stay Agile and Adaptable
Given the emphasis on Agile or hybrid delivery environments, be ready to talk about your experience working in such settings. Share how you've adapted to changes during projects and how you’ve driven continuous improvement. This will highlight your flexibility and commitment to delivering value.
