Application Support Consultant

Reference: ITE007920-EVA-1
Join an innovative company that specialises in delivering innovative automation and workflow solutions to organisations across the UK, Europe, South Africa, and beyond. Our client helps businesses streamline operations, improve efficiency, and solve complex challenges using industry-leading technologies, and they are on the hunt for an Application Support Consultant.

About the role:
This is a fully remote position based in South Africa, supporting customers using Power Automate, Nintex K2, and Nintex Automation Cloud solutions. In this role, you will manage support tickets, troubleshoot technical issues, perform root cause analysis, and work with development teams to resolve more complex problems. The role is ideal for a customer-focused problem solver who enjoys working with automation technologies and developing expertise in modern workflow platforms.

Key Duties & Responsibilities:
Customer Support & Incident Management

• Take ownership of customer support tickets from initial logging through to resolution.
• Investigate and troubleshoot issues across workflow and automation solutions.
• Provide technical support via Microsoft Teams, email, and remote support sessions.
• Maintain clear and professional communication with customers throughout the support process.
• Prioritise incidents based on business impact and agreed service levels.
• Escalate complex issues to development teams where required.
• Ensure all support activities are accurately documented within Jira.

Technical Investigation & Troubleshooting

• Analyse workflow, form, integration, and automation issues.
• Reproduce reported problems and perform root cause analysis.
• Troubleshoot database-related issues using SQL queries.
• Investigate integration failures between business systems.
• Assist with deployment validation and post-release support activities.
• Identify recurring issues and recommend long-term improvements.

Platform Support
Support solutions developed using:

• Microsoft Power Platform
• Nintex K2
• Nintex Automation Cloud (NAC)
• SharePoint Online
• Microsoft 365
• SQL Server
• DocFusion
• Synatic

Collaboration & Continuous Improvement

• Work closely with developers and consultants to resolve customer issues.
• Assist with solution testing and issue verification.
• Support project delivery activities where required.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Create and maintain internal and customer-facing documentation.
• Develop knowledge base articles and troubleshooting guides.

Required Skills & Experience
Essential

• 3+ years' experience in an Application Support, Technical Support, Helpdesk, or similar role.
• Strong troubleshooting and problem-solving abilities.
• Experience working directly with customers in a technical environment.
• Experience managing and updating support tickets.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Experience writing and troubleshooting SQL queries.
• Strong organisational skills and attention to detail.
• Self-motivated and comfortable working remotely.
• Willingness to learn and develop new technical skills.
• Ability to work independently and take ownership of issues.

Technical Experience
Experience with at least one of the following:

• Microsoft Power Platform
• Nintex K2
• Nintex Automation Cloud (NAC)

Additional experience with any of the following will be advantageous:

• SharePoint Online
• Microsoft 365
• Microsoft Copilot and Copilot Studio
• SQL Server
• REST APIs
• Integration platforms
• JavaScript and CSS
• Jira
• Workflow and business process automation solutions

What is in it for you:

• Fully remote working environment.
• Exposure to leading automation and workflow technologies.
• Opportunities to work with international clients and projects.
• A collaborative and supportive team culture.
• Ongoing learning and professional development opportunities.
• The opportunity to build specialist expertise in the fast-growing automation industry.

If you are passionate about technology, enjoy helping customers, and want to develop your career in automation and business process solutions, we'd love to hear from you.
Apply Now.
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Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Evandria Rademeyer
Researcher