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- Tasks: Support and troubleshoot customised applications while managing a ticket backlog.
- Company: Join a dynamic IT team focused on innovative solutions.
- Benefits: Competitive daily rate, flexible working, and opportunity to enhance your tech skills.
- Why this job: Make a real impact by solving complex issues in a collaborative environment.
- Qualifications: Experience with SharePoint, SQL, PowerShell, Azure, and Dynamics 365 CRM.
- Other info: Ideal for proactive individuals looking for growth in a fast-paced setting.
Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the clients sector. This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team.
Although a lot of our clients systems are heavily customised, they do have some non-negotiables that you will need to have to hit the ground running:
- SharePoint
- Basic SQL knowledge
- PowerShell scripting
- Azure / AD
- Power Platform or Dynamics 365 CRM support
The client usually goes onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.
Key Skills & Experience:
- Strong experience in application support within complex environments, working with customised systems and documentation
- Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)
- SharePoint support and admin
- Power Platform / Dynamics CRM support
- Basic SQL knowledge
- Excellent communication and problem-solving skills
- Troubleshoot issues using documentation and technical knowledge
- Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)
Application Support Analyst (Contract) employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Contract)
✨Tip Number 1
Get to know the company and its tech stack before your interview. Familiarise yourself with SharePoint, SQL, and PowerShell. This will help you speak their language and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've tackled complex issues in previous roles. Being able to demonstrate your troubleshooting prowess will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees on LinkedIn. They can provide insights into the company culture and what they value in an Application Support Analyst. Plus, it might just give you a foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SharePoint, SQL, and PowerShell. We want to see how your skills match the specific needs of the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention your proactive approach and how you’ve tackled similar challenges in the past.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved complex issues in previous roles. We love candidates who can take ownership and work independently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Network IT
✨Know Your Tech Stack
Make sure you brush up on your knowledge of SharePoint, SQL, PowerShell, Azure, and Dynamics 365. Be ready to discuss how you've used these technologies in past roles, as this will show that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Think about specific tickets you've resolved and how you approached them, as this will demonstrate your ability to work independently and take ownership.
✨Familiarise Yourself with the Ticketing System
Since the role involves managing a ticket backlog, it’s crucial to understand how ticketing systems like Hornbill work. If you have experience with similar systems, be ready to share that knowledge during the interview.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to update users and collaborate with the development team. Confidence in your communication will make a great impression.