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- Tasks: Manage and support a new central business application, ensuring effective operations.
- Company: Join a global manufacturer and retailer with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, flexible benefits, and hybrid working options.
- Why this job: Be part of a dynamic team focused on continuous improvement and impactful solutions.
- Qualifications: ITIL Foundation certified with experience in application management and stakeholder engagement.
- Other info: This is a 12-month fixed term role with potential for permanence.
The predicted salary is between 32000 - 48000 £ per year.
An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for a new central business application. Initially, this will be a 12-month fixed term role with the possibility to become a permanent role. The successful Application Service Owner will be involved in on-boarding of the application, working with the third party, and becoming responsible for application management, support processes, incident and change, ensuring the provision of an effective and reliable application.
Key tasks of the Application Service Owner:
- Ensure effective operation of incident, request and problem management processes based on ITIL best practice
- Collaborate with internal IT functions and external vendors in delivering application management
- Service performance reporting to understand the effectiveness and performance of the solutions versus agreed expected SLAs
- Maintain compliance with the proactive management of any risks
- Management and coordination of full change life cycle
- Continuous improvement working with cross-functional teams
- Maintain detailed high-quality documentation
Essential experience of the Application Service Owner:
- Relevant commercial service delivery/application management experience
- Relevant commercial business application ownership
- ITIL Foundation certified (Incident, Request, Problem and Change)
- An understanding of business applications and the processes
- An understanding of the Software Development Lifecycle
- Ability to interpret technical application integration data information
- Highly organised, self-motivated and results driven with high attention to detail
- Stakeholder management at all levels both internal and external
The successful Application Service Owner will be offered a starting salary of £40,000 - £45,000 + Car + Flexible Benefits and Bonus. The role is Hybrid, 2 or 3 days a week in the office based in Milton Keynes (Non-negotiable).
Application Service Owner in Milton Keynes employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Service Owner in Milton Keynes
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around incident, request, and problem management. Being able to discuss these concepts confidently during your interview will show that you understand the framework that underpins the role.
✨Tip Number 2
Network with professionals in the application management field, particularly those who have experience with business applications. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management. Think of specific examples where you've successfully collaborated with both internal teams and external vendors, as this is crucial for the Application Service Owner role.
✨Tip Number 4
Showcase your organisational skills by preparing a structured approach to how you would manage the change life cycle. This could involve outlining your strategies for risk management and continuous improvement, which are key aspects of the job.
We think you need these skills to ace Application Service Owner in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application management and service delivery. Emphasise your ITIL Foundation certification and any previous roles that involved stakeholder management or collaboration with third-party vendors.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Application Service Owner role. Mention your understanding of business applications and the Software Development Lifecycle, and how your skills align with the key tasks outlined in the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage incidents, requests, and changes effectively. Use metrics where possible to illustrate your impact on service performance and compliance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Application Service Owner role.
How to prepare for a job interview at Network IT
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL principles, especially around incident, request, problem, and change management. Be prepared to discuss how you've applied these practices in previous roles.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing relationships with both internal teams and external vendors. Prepare examples that demonstrate your ability to communicate effectively and resolve conflicts.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about how you've contributed to process improvements in past roles. Think of specific instances where your initiatives led to better service delivery or application performance.
✨Prepare for Technical Discussions
Since the role involves understanding technical application data and integration, brush up on relevant technical concepts. Be prepared to explain how you interpret technical information and apply it to business needs.
