At a Glance
- Tasks: Provide technical support and troubleshoot network issues for diverse customers.
- Company: Join a leading Managed Service Provider with a focus on exceptional customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fully on-site role in Solihull with a Monday to Friday shift pattern.
- Why this job: Be part of a skilled team and enhance your networking expertise in a dynamic setting.
- Qualifications: Strong troubleshooting skills and experience in enterprise network environments.
The predicted salary is between 35000 - 38000 £ per year.
Location: Solihull, Birmingham (Fully On-site)
Salary: 35,000 - 38,000
Shift Pattern: Monday to Friday, 8:00am 6:00pm (rotational coverage)
Network IT are working with a leading Managed Service Provider (MSP) to recruit a talented 2nd Line Network Engineer to join their growing technical support team. This is an excellent opportunity for a networking professional with strong troubleshooting skills and experience supporting enterprise network environments. You will be joining a highly skilled team responsible for delivering exceptional support across a range of customer infrastructures, providing both incident resolution and technical expertise across complex networking technologies.
This role requires you to be on-site Monday to Friday in Solihull, on a rotational shift pattern between 8:00am and 6:00pm. Please only apply if you can accommodate this arrangement.
Role Overview
As a 2nd Line Network Engineer, you will be responsible for providing technical support and issue resolution for a diverse customer base, performing advanced diagnostics and troubleshooting across network infrastructures and connectivity services. You will work closely with customers, third-party suppliers, and internal technical teams to ensure incidents and service requests are resolved efficiently whilst maintaining excellent customer service levels.
