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- Tasks: Join our team as a 1st/2nd Line Support Analyst, solving IT issues daily.
- Company: Work with a dynamic MSP supporting diverse customers in tech solutions.
- Benefits: Enjoy a 3-month contract with potential for extension and growth opportunities.
- Why this job: Perfect for those eager to upskill in IT and cybersecurity while gaining hands-on experience.
- Qualifications: Must have a solid background in IT support and basic knowledge of O365 and Azure.
- Other info: This role is based in Kettering, requiring on-site presence five days a week.
Job description Network IT Recruitment is currently recruiting for a 1st / 2nd Line Support Analyst to join our client on a 3 month initial contract. Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials. Due to an increased workload, they are looking to build the team with a 1st / 2nd Line Analyst, who has aspirations to join a growing business, and upskill in areas of IT such as Office 365 and Azure support. The client is looking for someone who already has a background in IT Support, but is willing to upskill and grow with the business. Role: 1st / 2nd Line Analyst Duration: 3 months, with a view to extend (possible conversion to permanent) Location: Kettering based – 5 days onsite Rate: £110 to £120 per day Status: Inside IR35 Skills Required: Must have a solid background in 1st / 2nd Line IT Support skills, able to solve as many tickets as possible without escalation. O365 – Administration. Azure – Basic Administration. Sharepoint – Basic administration. General MS Windows support. 8×8 or general telephony support skills would be nice to have. Interested in cyber security, and Cyber Essentials
1st / 2nd Line Support Analyst - On-Site Kettering employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Analyst - On-Site Kettering
✨Tip Number 1
Make sure to familiarize yourself with the specific tools and technologies mentioned in the job description, such as Office 365 and Azure. Having hands-on experience or even completing online courses can really set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during any conversations or interviews. Since the role emphasizes solving tickets without escalation, be prepared to discuss specific examples where you've successfully resolved issues independently.
✨Tip Number 3
Show your enthusiasm for upskilling and growing within the company. Research the latest trends in IT support and cybersecurity, and be ready to share how you plan to continue your professional development in these areas.
✨Tip Number 4
Since this position is onsite, emphasize your ability to work collaboratively in a team environment. Be prepared to discuss how you’ve contributed to team success in previous roles, especially in high-pressure situations.
We think you need these skills to ace 1st / 2nd Line Support Analyst - On-Site Kettering
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your background in 1st and 2nd Line IT Support. Detail specific experiences where you successfully resolved tickets without escalation, as this aligns with what the client is looking for.
Show Willingness to Upskill: Express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you are pursuing, especially in areas like Office 365, Azure, or Cyber Essentials.
Tailor Your CV: Customize your CV to reflect the skills mentioned in the job description. Include your experience with MS Windows support, SharePoint administration, and any telephony support skills you possess.
Craft a Strong Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your enthusiasm for the position and the company. Make it clear why you want to join their team and how you can contribute.
How to prepare for a job interview at Network IT
✨Show Your IT Support Experience
Make sure to highlight your background in 1st and 2nd line IT support during the interview. Be ready to discuss specific examples of how you've successfully resolved tickets and provided excellent customer service.
✨Demonstrate Your Willingness to Upskill
Since the client is looking for someone eager to learn, express your interest in upskilling in areas like Office 365 and Azure. Share any relevant experiences or courses you've taken that show your commitment to professional growth.
✨Familiarize Yourself with Cyber Essentials
Given the client's focus on cyber security, take some time to understand the Cyber Essentials framework. Being able to discuss its importance and how it relates to IT support will show your alignment with the company's goals.
✨Prepare for Technical Questions
Expect technical questions related to MS Windows support, O365, and Azure administration. Brush up on these topics and be prepared to demonstrate your knowledge and problem-solving skills through practical scenarios.
