At a Glance
- Tasks: Lead digital training strategies and enhance user support for enterprise systems.
- Company: Join a large, complex organisation in Birmingham with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by improving user experience and system usability.
- Qualifications: Experience in supporting enterprise systems and designing digital training models.
The predicted salary is between 36500 - 46000 € per year.
Location: Birmingham (Hybrid - 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self‐driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom‐based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in‐system guidance, documentation, and self‐service resources. You'll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12‐month training and engagement plan aligned to wider system releases and improvement activity.
Key Responsibilities
- Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments.
- Design and maintain high‐quality in‐system guidance (walkthroughs, FAQs, knowledge articles) to promote self‐service and improve user confidence.
- Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues.
- Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required.
- Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities.
- Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports.
- Lead stakeholder engagement and communications, including super‐user groups and system change updates.
- Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices.
Experience Requirements
- Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption.
- Proven ability to design and deliver digital first training and support models, including in‐system guidance and self‐service resources.
- Experience analysing Service Desk data to improve system usability and reduce repeat issues.
- Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.
- Strong documentation, communication, and organisational skills with high attention to detail.
- Strategic, analytical, and user‐focused approach to continuous improvement.
- Confidence working independently in a complex organisational environment.
System Training Analyst in West Bromwich employer: Network IT Recruitment
Join a dynamic and innovative organisation in Birmingham as a System Training Analyst, where you will play a pivotal role in enhancing user experience and digital adoption across enterprise systems. With a strong commitment to employee development, the company offers a collaborative work culture, hybrid working options, and opportunities for professional growth through continuous training and engagement initiatives. Experience a rewarding career in a supportive environment that values your expertise and contributions to improving core business functions.
StudySmarter Expert Advice🤫
We think this is how you could land System Training Analyst in West Bromwich
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its systems thoroughly. Be ready to discuss how your experience aligns with their needs, especially around user enablement and digital adoption. Practise common interview questions and think of examples that showcase your skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your previous work in training and support strategies. This could include documentation you've created or projects where you've improved user experience. Visuals can make a big impact!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your strengths in enterprise systems and user training, and let us know why you’re the perfect fit for the role.
We think you need these skills to ace System Training Analyst in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of System Training Analyst. Highlight your experience with enterprise systems, user enablement, and any digital training strategies you've implemented. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving user experience and how you can contribute to our digital-first training strategy. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills:Since this role involves analysing service performance data, make sure to include examples of how you've used data to identify trends and improve system usability in your application. We love seeing those analytical skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Network IT Recruitment
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the enterprise systems you'll be supporting, especially in Finance and HR. Brush up on any recent updates or changes to these systems, as well as common user issues and how to resolve them.
✨Showcase Your Training Strategy Skills
Prepare to discuss your experience with digital-first training models. Think about specific examples where you've designed in-system guidance or self-service resources that improved user confidence and engagement.
✨Data Analysis is Key
Be ready to talk about how you've used service performance data to identify trends and root causes of user issues. Highlight any successful strategies you've implemented to enhance system usability and reduce repeat problems.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by preparing examples of how you've influenced and built credibility with various teams. Discuss how you’ve led communications and engaged super-user groups in previous roles.
