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For Companies At a Glance
- Tasks: Lead digital training strategies and enhance user experience for enterprise systems.
- Company: Join a large, complex organisation in Birmingham with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by improving system usability and empowering users.
- Qualifications: Experience in supporting enterprise systems and designing digital training.
The predicted salary is between 36500 - 46000 £ per year.
Role: Enterprise Systems Support/Training Analyst
Location: Birmingham (Hybrid - 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity.
Key Responsibilities
- Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments.
- Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence.
- Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues.
- Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required.
- Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities.
- Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports.
- Lead stakeholder engagement and communications, including super user groups and system change updates.
- Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices.
Experience Requirements
- Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption.
- Proven ability to design and deliver digital first training and support models, including in system guidance and self service resources.
- Experience analysing Service Desk data to improve system usability and reduce repeat issues.
- Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.
- Strong documentation, communication, and organisational skills with high attention to detail.
- Strategic, analytical, and user focused approach to continuous improvement.
- Confidence working independently in a complex organisational environment.
System Training Analyst employer: Network IT Recruitment
Contact Detail:
Network IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Training Analyst
✨Tip Number 1
Network with professionals in the field! Attend industry meetups or webinars to connect with others who work in enterprise systems. This can lead to valuable insights and even job leads.
✨Tip Number 2
Showcase your skills through a portfolio! Create a digital portfolio that highlights your experience with user enablement and training strategies. This gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to system support and training. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive roles listed there, and it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace System Training Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of System Training Analyst. Highlight your experience with enterprise systems, user enablement, and any digital training strategies you've implemented. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving user experience and how your background in Finance and HR systems makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since this role involves analysing service performance data, be sure to mention any relevant experience you have in this area. Talk about how you've identified trends or improved usability in past roles. We’re keen on candidates who can think critically and drive improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Network IT Recruitment
✨Know Your Systems
Make sure you have a solid understanding of the enterprise systems you'll be supporting, especially in Finance and HR. Brush up on any specific software mentioned in the job description and be ready to discuss how you've used similar systems in the past.
✨Showcase Your Training Strategy Skills
Prepare to talk about your experience in designing and delivering digital-first training models. Think of examples where you've successfully implemented user enablement strategies and how they improved user confidence and system adoption.
✨Data-Driven Insights
Be ready to discuss how you've analysed service performance data in previous roles. Highlight any trends you've identified and the steps you took to improve system usability. This will show your analytical skills and focus on continuous improvement.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by preparing examples of how you've influenced and built credibility with various teams. Discuss your approach to communication and how you’ve engaged super user groups or managed change updates effectively.