At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot complex network issues.
- Company: Join a leading Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, hands-on experience, and career growth opportunities.
- Other info: On-site role in Solihull with a supportive and collaborative work environment.
- Why this job: Make a real impact by solving networking challenges for diverse clients.
- Qualifications: Experience in network support and strong troubleshooting skills required.
The predicted salary is between 35000 - 38000 £ per year.
Location: Solihull, Birmingham (Fully On-site)
Salary: £35,000 - £38,000
Shift Pattern: Monday to Friday, 8:00am - 6:00pm (rotational coverage)
Network IT are working with a leading Managed Service Provider (MSP) to recruit a talented 2nd Line Network Engineer to join their growing technical support team.
This is an excellent opportunity for a networking professional with strong troubleshooting skills and experience supporting enterprise network environments. You will be joining a highly skilled team responsible for delivering exceptional support across a range of customer infrastructures, providing both incident resolution and technical expertise across complex networking technologies.
This role requires you to be on-site Monday to Friday in Solihull, on a rotational shift pattern between 8:00am and 6:00pm. Please only apply if you can accommodate this arrangement.
Role Overview
As a 2nd Line Network Engineer, you will be responsible for providing technical support and issue resolution for a diverse customer base, performing advanced diagnostics and troubleshooting across network infrastructures and connectivity services. You will work closely with customers, third-party suppliers, and internal technical teams to ensure incidents and service requests are resolved efficiently whilst maintaining excellent customer service levels.
This role requires a technically capable and customer-focused individual who can manage multiple priorities, work effectively under pressure, and take ownership of issues through to resolution. You will gain exposure to a broad range of networking technologies, including Cisco, Fortinet, Meraki, Extreme Networks, broadband services, Firewalls, switching, routing, and network security platforms.
Key Responsibilities
- Provide 2nd line technical support for networking and connectivity-related incidents and service requests.
- Troubleshoot and resolve issues across routing, switching, wireless, security, and broadband technologies.
- Manage tickets through to resolution, ensuring all SLA commitments are achieved.
- Perform detailed technical diagnostics and identify appropriate escalation paths where required.
- Deliver clear and professional communication to customers throughout the support life cycle.
- Monitor network performance and proactively investigate service-impacting issues.
- Work closely with third-party suppliers to coordinate fault resolution and service restoration.
- Maintain accurate support documentation, ticket updates, and customer records.
- Support continuous improvement initiatives across tools, processes, and technical standards.
- Collaborate with senior engineers and technical leads on complex support cases.
Essential Skills & Experience
- Proven experience in a 2nd Line Network Engineer, Network Support Engineer, or similar role.
- Strong knowledge of Cisco Routing & Switching technologies, including ISR, ASR, Catalyst, and Nexus platforms.
- Experience supporting enterprise networking environments and troubleshooting complex network issues.
- Strong understanding of VLANs, VPNs, routing, switching, and network security principles.
- Experience working with broadband and connectivity services.
- Familiarity with Firewall technologies and network security best practices.
- Experience using ticketing systems and working within SLA-driven environments.
- Excellent troubleshooting and problem-solving capabilities.
- Strong verbal and written communication skills with the ability to engage effectively with customers and stakeholders.
Desirable Skills
- Experience with Fortinet, Palo Alto, Meraki, Juniper, F5, Extreme Networks, or Cisco Wireless technologies.
- Knowledge of network monitoring and traffic analysis tools.
- ServiceNow experience.
- Relevant networking certifications such as CCNA, CCNP, NSE, or equivalent.
- Previous experience working within a Managed Service Provider (MSP) environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Network Engineer in Solihull
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We think you need these skills to ace 2nd Line Network Engineer in Solihull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Network IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Network IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Network IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
