At a Glance
- Tasks: Lead IT operations, support systems, and drive innovative tech solutions.
- Company: Expanding organisation seeking a proactive IT Manager.
- Benefits: Competitive salary, hands-on role, and opportunities for innovation.
- Other info: On-site role with excellent career growth potential.
- Why this job: Shape IT strategy and make a real impact in a dynamic environment.
- Qualifications: Experience in 1st to 3rd line support and strong technical skills.
The predicted salary is between 50000 - 60000 £ per year.
Network IT are partnering with an expanding organisation to recruit an IT Manager who will take full responsibility for their IT function. This role will act as the central point for all IT-related activities, ensuring systems operate effectively, resolving technical issues promptly, and identifying opportunities to enhance processes and standards. This position is highly hands-on and requires a broad technical capability, providing support across 1st to 3rd line, working closely with third-party vendors, and contributing towards shaping IT strategy. The environment is predominantly cloud-based, utilising Microsoft 365, alongside some Legacy on-premise infrastructure supporting key business operations, so confidence working across both is essential.
Alongside day-to-day ownership, you will take control of the organisation's IT strategy, developing both short-term and long-term roadmaps to improve the current environment. This will include introducing modern technologies, aligning with industry best practices, and driving continuous innovation across the business.
This role presents a fantastic opportunity for a proactive and curious individual with strong technical expertise and excellent communication and interpersonal skills, allowing you to build strong working relationships and integrate effectively across the organisation. This role requires on-site attendance 5 days per week across multiple local locations. Please ensure you are able to meet this requirement before applying.
Role Overview and Responsibilities- Deliver end-to-end IT support across the business, ensuring systems remain secure, stable, and aligned with organisational objectives.
- Oversee daily IT operations, introduce best practices, and collaborate with external providers to maintain and improve the IT landscape.
- Provide hands‑on support across 1st, 2nd, and 3rd line issues.
- Serve as the main point of contact for IT requests and escalations.
- Manage relationships with third‑party suppliers and service providers.
- Support, maintain, and optimise hardware, software, and network systems.
- Ensure robust data security, backup processes, and compliance standards are met.
- Take a proactive approach to reviewing the IT environment and identifying improvements.
- Define and implement short‑term and long‑term IT roadmaps, aligning with business goals and modern industry practices.
- Introduce new technologies and innovative solutions to enhance efficiency and capability.
- Recommend enhancements to systems and contribute to IT strategy development.
- Maintain accurate documentation and technical records.
- Develop strong internal relationships to understand business needs and deliver effective IT solutions.
- Demonstrated experience providing IT support across multiple levels (1st-3rd line).
- Strong technical expertise in Microsoft 365 cloud environments and Windows systems.
- Experience supporting and managing on‑premise Servers for critical workloads.
- Proven ability to manage third-party providers and service agreements.
- Experience contributing to or owning IT strategy and roadmap planning.
- Strong troubleshooting skills with the ability to resolve complex technical issues.
- Excellent communication and interpersonal abilities to effectively engage stakeholders.
- A proactive, inquisitive mindset focused on continuous improvement and innovation.
- Strong organisational skills with the ability to prioritise and manage workload effectively.
On-Site IT Manager - Strategy & 1-3rd Line Support employer: Network IT Recruitment
Join a dynamic and expanding organisation in Matlock as an On-Site IT Manager, where you will play a pivotal role in shaping the IT strategy and enhancing operational efficiency. With a strong focus on employee growth, this company fosters a collaborative work culture that encourages innovation and continuous improvement, offering competitive salaries and the opportunity to work with cutting-edge technologies in a supportive environment. Embrace the chance to develop your skills while making a meaningful impact within a forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Manager - Strategy & 1-3rd Line Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Matlock to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience with Microsoft 365 and troubleshooting can really set you apart.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss how you've handled 1st to 3rd line support issues in the past. Use real examples to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Manager role. Plus, it shows you're serious about joining the team and makes it easier for us to find your application.
We think you need these skills to ace On-Site IT Manager - Strategy & 1-3rd Line Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Manager role. Highlight your experience with 1st to 3rd line support and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved IT processes or managed teams in the past.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise, especially with Microsoft 365 and on-premise servers. We love candidates who can demonstrate their hands-on experience and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Network IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and Windows systems. Be ready to discuss specific examples of how you've tackled 1st to 3rd line issues in the past. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Strategic Mindset
Prepare to talk about your experience with IT strategy and roadmap planning. Think of instances where you’ve introduced new technologies or improved processes. This will demonstrate your proactive approach and ability to align IT with business goals.
✨Build Relationships, Even Virtually
Since this role involves managing relationships with third-party suppliers, be ready to share how you've successfully collaborated with external partners in the past. Highlight your communication skills and how you’ve built strong working relationships to achieve common goals.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills. Prepare to walk through how you would handle specific technical issues or improve an IT process. This will help interviewers see your thought process and problem-solving abilities in action.
