At a Glance
- Tasks: Lead IT service management, ensuring top-notch service delivery and team development.
- Company: Dynamic client in Milton Keynes with a focus on ITIL practices.
- Benefits: Competitive daily rate, flexible working with 3 days onsite and 2 days remote.
- Other info: 6-month contract with opportunities for professional growth and development.
- Why this job: Make a real impact in IT service management while leading a talented team.
- Qualifications: Proven ITSM leadership experience and strong knowledge of service management tools.
The predicted salary is between 60000 - 72000 £ per year.
Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‑month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located in Milton Keynes with a working practice of 3 days onsite/2 days remote.
The contractor will work within an ITIL‑focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.
Position Details
- Duration: 6 months
- Rate: £600 per day
- Status: Inside IR35
- Location: Milton Keynes
- Working Practice: 3 days onsite / 2 days remote
Key Responsibilities
- Provide strategic leadership for IT Service Management.
- Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction.
- Lead and develop a team of service management professionals.
- Ensure services are delivered efficiently and meet agreed performance targets.
- Evolve services in line with business and customer requirements.
Key Skills
- A demonstrable background of working in ITSM Management or Leadership within complex service delivery environments.
- Experience of leading teams, including Service Delivery Managers.
- Knowledge of working with service management tooling, specifically ServiceNow.
- Knowledge of setting up SLAs / OLAs.
- ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification.
- Evidence of delivering services to standards such as ISO 9001 / ISO 20000‑1.
- Experience setting up ITSM strategy and change management within an established ITSM function.
- Strong background in engaging with vendors, suppliers, and third parties.
- Eligibility for or already having an SC Clearance.
Head Of IT Service Management (SC Cleared) in Milton Keynes employer: Network IT Recruitment
As a leading employer in Milton Keynes, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages team leadership and strategic thinking. With a flexible working practice of 3 days onsite and 2 days remote, we ensure our employees achieve a healthy work-life balance while contributing to meaningful projects in IT Service Management.
