At a Glance
- Tasks: Lead IT Service Management and ensure top-notch service delivery.
- Company: Join a dynamic team in Milton Keynes focused on ITIL excellence.
- Benefits: Competitive daily rate, flexible working with 3 days onsite and 2 remote.
- Other info: Exciting opportunity for career growth in a critical IT role.
- Why this job: Make a real impact by shaping IT service strategies and improving customer satisfaction.
- Qualifications: Proven ITSM leadership experience and strong knowledge of service management tools.
The predicted salary is between 156000 - 156000 £ per year.
Salary: £? - ? per year
Requirements
- Demonstratable background in ITSM management or leadership in complex service delivery environments
- Experience leading teams, including Service Delivery Managers
- Knowledge of service management tooling, including ServiceNow
- Knowledge of setting up SLAs and OLAs
- ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification
- Evidence of delivering services to standards such as ISO9001 or ISO2000:1
- Experience setting up ITSM strategy and change management within an established ITSM function
- Strong background in engaging with vendors, suppliers, and third parties
- Eligibility for, or existing, SC clearance
Responsibilities
- Provide strategic leadership for IT Service Management
- Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction
- Lead and develop a team of service management professionals
- Ensure services are delivered efficiently and meet agreed performance targets
- Ensure services evolve in line with business and customer requirements
Technologies
- Support ITIL
- ITSM
- ServiceNow
We are recruiting a Head of IT Service Management for our client in Milton Keynes on a 6-month initial contract. This is a critical ITIL-focused ITSM role offering a rate of £600 per day, inside IR35, with a working pattern of 3 days onsite and 2 days remote. The position is SC cleared, and active SC is not required to be considered, though it is desirable to support faster onboarding.
Head of IT Service Management in Milton Keynes employer: Network IT Recruitment
Join a forward-thinking organisation in Milton Keynes as the Head of IT Service Management, where you will lead a dynamic team dedicated to delivering exceptional service standards. With a strong emphasis on employee growth and a collaborative work culture, this role offers the unique advantage of a flexible working pattern, allowing for a balanced professional and personal life. The company is committed to continual improvement and innovation, making it an excellent employer for those seeking meaningful and rewarding employment in the IT sector.
