Salesforce Lead in London

Location: London (Hybrid - 3 days per week on-site)

Salary: £65,000 - £70,000

Network IT are working with a leading organisation to recruit a Salesforce Manager to join their Technical Operations team. This is an excellent opportunity for an experienced Salesforce professional to play a pivotal role in the ongoing evolution of a well-established Salesforce platform, balancing operational support with strategic enhancements and project delivery.

Working closely with the Salesforce Product Manager, you will act as a key member of a small but highly impactful team, helping to shape platform capability whilst ensuring users receive a high-quality, reliable service.

Role Overview

As a Salesforce Manager, you will blend Salesforce administration, solution design, stakeholder engagement, and project delivery to ensure the platform continues to meet evolving business needs. This role requires a hands-on individual who is equally comfortable resolving complex support issues, gathering requirements from business users, designing scalable solutions, and delivering enhancements through to successful deployment and adoption. You'll thrive in a collaborative environment where ownership, initiative, and the ability to work autonomously are highly valued.

Key Responsibilities

• Drive the ongoing enhancement and optimisation of the Salesforce platform, ensuring solutions remain scalable and aligned to business objectives.
• Oversee day-to-day platform administration, including user management, permissions, configuration changes, and support activities.
• Partner with stakeholders to understand business challenges and translate requirements into effective Salesforce solutions.
• Deliver platform improvements and smaller-scale projects through the full life cycle, from discovery and design through to testing and go-live.
• Develop and maintain automation, reporting, dashboards, and integrations that improve efficiency and user experience.
• Take ownership of more complex support issues, ensuring timely resolution and effective communication throughout.
• Contribute to backlog management, helping prioritise demand based on business value, effort, and dependencies.
• Produce and maintain clear documentation covering processes, configurations, and governance standards.
• Collaborate with internal teams and third-party suppliers to support ongoing platform development and integration activities.

Essential Skills & Experience

• At least 5 years' experience working with Salesforce across administration, configuration, support, and delivery functions.
• Strong hands-on expertise with Salesforce Service Cloud.
• Salesforce Administrator (ADM201) certification.
• Demonstrable experience analysing business requirements and converting them into practical Salesforce-based solutions.
• Strong knowledge of Salesforce automation tools, security architecture, permissions, roles, and sharing models.
• Experience supporting production Salesforce environments, including release preparation, troubleshooting, and incident management.
• Knowledge of data management principles, including migrations, imports, data quality, SOQL, and Data Loader.
• Ability to produce actionable reporting and dashboards for operational and leadership stakeholders.
• Excellent communication skills with the ability to engage effectively with both technical and business audiences.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities with minimal supervision.

Desirable Skills & Experience

• Exposure to Sales Cloud, Experience Cloud, and Marketing Cloud.
• Additional Salesforce certifications, such as Advanced Administrator, Service Cloud Consultant, or Platform App Builder.
• Working knowledge of Apex, Visualforce, or other Salesforce development tools.
• Experience operating within regulated or compliance-driven environments.
• Strong Excel capabilities and familiarity with basic web technologies such as HTML and CSS.