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For Companies At a Glance
- Tasks: Provide on-site IT support and maintain technology for clients in Swindon.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary and the flexibility of field-based work.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: 2+ years in IT support, full UK driving licence, and own vehicle required.
- Other info: Opportunity to work across various school sites and enhance your technical skills.
The predicted salary is between 26000 - 28000 £ per year.
Job Description
Role: Field IT Technician
Location: Swindon + Field-Based (Local to Swindon)
Salary: £26,000 – £28,000
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities
- Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
- Administer and maintain user accounts, devices, and system configurations.
- Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
- Maintain accurate records via an IT Helpdesk system.
- Liaise with third-party vendors and escalate issues where necessary.
- Conduct routine system checks, updates, antivirus monitoring, and documentation.
- Assist with onboarding/offboarding of users and devices.
- Travel regularly between school sites.
Skills & Experience
- 2+ years' experience in IT support (Windows 10/11, Mac OS, basic networking)
- Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions
- Strong problem-solving and organisational skills
- Excellent customer service and communication in educational settings
- Must hold a full UK driving licence and have access to own vehicle
Field Engineer employer: Network IT Recruitment
Contact Detail:
Network IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. This will help you illustrate your ability to handle the challenges that may arise in a field-based role.
✨Tip Number 3
Since this role involves working closely with clients, practice your communication skills. Be ready to explain complex technical concepts in simple terms, as this will be crucial when providing support to users.
✨Tip Number 4
Highlight your organisational skills by preparing to discuss how you manage multiple tasks or projects simultaneously. This is particularly important for a field engineer who needs to juggle various client needs and site visits.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Mac OS. Emphasise any previous roles where you provided first- and second-line support, as well as your familiarity with Office 365 tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention your problem-solving abilities and customer service experience, especially in educational settings.
Highlight Technical Skills: Clearly list your technical skills related to hardware/software issues, Active Directory, and device imaging. Provide specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with users or clients. This could be through training sessions, support calls, or written documentation.
How to prepare for a job interview at Network IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software issues, particularly with Windows 10/11 and Mac OS. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since this role involves providing support in educational settings, it's crucial to showcase your excellent communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions that assess your problem-solving skills. Think of instances where you had to troubleshoot a complex issue and explain your thought process and the steps you took to resolve it.
✨Familiarity with Tools and Systems
Make sure you are well-versed in the tools mentioned in the job description, such as Office 365, Active Directory, and IT Helpdesk systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
