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For Companies At a Glance
- Tasks: Lead digital training and support for enterprise systems, enhancing user experience and service quality.
- Company: Join a large, complex organisation with a focus on innovation and improvement.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with various departments to drive digital adoption and service improvement.
- Why this job: Make a real impact by improving user training and support in a dynamic environment.
- Qualifications: Experience in technical support and a passion for user enablement and training strategies.
The predicted salary is between 36500 - 46000 £ per year.
Role: Technical Support Lead (Enterprise Systems)
Location: Birmingham (Hybrid - 2 Days a Week On-site)
Salary: £36,500 - £46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR.
This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources.
You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan.
IT Systems Managers in Birmingham employer: Network IT Recruitment
Contact Detail:
Network IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Managers in Birmingham
✨Tip Number 1
Network with professionals in the IT sector! Attend meetups, webinars, or local tech events to connect with people who might know about job openings. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Showcase your skills through online platforms! Create a portfolio or a LinkedIn profile that highlights your experience with enterprise systems and user training strategies. This way, potential employers can see what you bring to the table before even meeting you.
✨Tip Number 3
Prepare for interviews by researching the company’s current systems and challenges. We recommend coming up with ideas on how you could improve their support and training strategies. This shows initiative and that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you ace your application process. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Systems Managers in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Lead role. Highlight your expertise in user enablement, training strategy, and service improvement to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for digital adoption and how you can contribute to improving support for enterprise systems. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to enterprise systems and training strategies. Use specific examples to demonstrate how you've improved user experience or implemented successful training initiatives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Network IT Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the enterprise systems relevant to the role. Brush up on your knowledge of SaaS systems and be ready to discuss how you've improved user experience or training strategies in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify issues and improve service performance. Be ready to explain your thought process and the impact of your actions on user enablement and digital adoption.
✨Emphasise Collaboration
This role involves working closely with various departments like HR and Finance. Think of specific instances where you’ve successfully collaborated with different teams to enhance support and training. Highlight your communication skills!
✨Prepare Questions About Their Strategy
Demonstrate your interest by preparing insightful questions about their current training and support strategies. Ask about their goals for digital adoption and how they measure success, showing that you’re proactive and engaged.