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For Companies At a Glance
- Tasks: Lead and improve the ServiceNow platform, driving innovation and automation.
- Company: Join Network IT, a forward-thinking company focused on digital transformation.
- Benefits: Enjoy a hybrid work model with 3 days in-office and competitive salary.
- Why this job: Be part of a dynamic team enhancing digital services and making a real impact.
- Qualifications: Strong ServiceNow experience and ITIL Foundation qualification required.
- Other info: Opportunity to collaborate with diverse teams and enhance your technical skills.
The predicted salary is between 34000 - 44000 £ per year.
Location: Harrow (Hybrid – 3 Days In-Office Per Week)
Salary: £40,000 - £44,000
Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform – currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service improvement, and deliver smarter ways of working that align with their digital transformation goals.
ServiceNow Administrator Responsibilities:
- Lead the development and continuous improvement of the ServiceNow platform
- Own and manage the ITSM roadmap, aligning with business priorities and transformation goals
- Configure and maintain workflows, automation, and integrations across ITIL processes
- Deliver performance insights via dashboards, reporting, and KPIs
- Provide expert training, guidance, and documentation to ensure optimal platform adoption
- Identify and implement opportunities for automation and smarter service management
- Collaborate with internal teams and external suppliers to enhance service delivery
- Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs)
Experience:
- Strong hands-on experience with ServiceNow
- Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum)
- Skilled in scripting (e.g., PowerShell) and integration technologies (REST/SOAP APIs)
- Analytical mindset and problem-solving skills
- Comfortable delivering training and technical documentation
- Strong interpersonal and communication skills to work across technical and business teams
- Experience in DevOps environments preferably.
ServiceNow Administrator employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Administrator
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow. Being knowledgeable about recent changes can help you stand out during discussions and demonstrate your commitment to continuous learning.
✨Tip Number 2
Network with current ServiceNow professionals through online forums or local meetups. Engaging with others in the field can provide insights into best practices and may even lead to referrals for job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved ITSM processes in previous roles. Highlighting your hands-on experience with automation and performance improvements will show that you can add value from day one.
✨Tip Number 4
Brush up on your ITIL knowledge, especially if you have the Foundation qualification. Be ready to explain how ITIL principles can be applied to enhance service delivery and align with business goals.
We think you need these skills to ace ServiceNow Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL processes. Use specific examples of how you've improved service management or driven automation in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT Service Management and how your skills align with the responsibilities listed in the job description. Mention any relevant projects or achievements that demonstrate your expertise.
Showcase Technical Skills: Clearly outline your technical skills related to ServiceNow, scripting, and integration technologies in your application. Provide examples of how you've used these skills to solve problems or enhance service delivery.
Highlight Collaboration Experience: Since the role involves working with internal teams and external suppliers, include examples of successful collaborations in your application. Emphasise your strong interpersonal and communication skills.
How to prepare for a job interview at Network IT Recruitment Limited
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with ServiceNow during the interview. Be prepared to discuss specific projects where you've led development or improvements on the platform, as this will demonstrate your capability to take ownership of their ITSM platform.
✨Understand ITIL Processes
Since a strong knowledge of ITIL-based service management processes is essential, brush up on these concepts before your interview. Be ready to explain how you've applied ITIL principles in past roles and how they can benefit the company's digital transformation goals.
✨Prepare for Technical Questions
Expect technical questions related to scripting and integration technologies like REST/SOAP APIs. Review your past experiences with these technologies and be ready to provide examples of how you've used them to enhance service delivery or automate processes.
✨Demonstrate Communication Skills
Strong interpersonal and communication skills are crucial for this role. Prepare to discuss how you've effectively collaborated with both technical and business teams in the past. Consider sharing examples of how you've delivered training or created documentation to ensure optimal platform adoption.
