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- Tasks: Lead digital training strategies and improve user experience for enterprise systems.
- Company: Join a large, complex organisation in Birmingham with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by enhancing user enablement and system adoption.
- Qualifications: Experience in enterprise systems support and strong stakeholder management skills.
The predicted salary is between 36500 - 46000 ÂŁ per year.
Location: Birmingham (Hybrid – 2 Days a Week On-site)
Salary: ÂŁ36,500 - ÂŁ46,000
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR.
This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement, rather than traditional classroom‑based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital‑first training and support strategy for enterprise SaaS systems. You’ll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in‑system guidance, documentation, and self‑service resources. You’ll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12‑month training and engagement plan aligned to wider system release and improvement activity.
Key Responsibilities
- Lead and deliver a digital‑first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments.
- Design and maintain high‑quality in‑system guidance (walkthroughs, FAQs, knowledge articles) to promote self‑service and improve user confidence.
- Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues.
- Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required.
- Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities.
- Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports.
- Lead stakeholder engagement and communications, including super‑user groups and system change updates.
- Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices.
Experience Requirements
- Strong experience supporting enterprise Finance and HR systems (ERP / HRP) with a focus on user enablement and digital adoption.
- Proven ability to design and deliver digital‑first training and support models, including in‑system guidance and self‑service resources.
- Experience analysing Service Desk data to improve system usability and reduce repeat issues.
- Excellent stakeholder management skills, with the ability to influence and build credibility at all levels.
- Strong documentation, communication, and organisational skills with high attention to detail.
- Strategic, analytical, and user‑focused approach to continuous improvement.
- Confidence working independently in a complex organisational environment.
Systems Training Analyst in Birmingham employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Training Analyst in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their systems, and think about how your skills can help improve user enablement and digital adoption. Practice common interview questions and have some examples ready that showcase your experience with enterprise systems.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace Systems Training Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Training Analyst role. Highlight your experience with enterprise systems, user enablement, and digital adoption. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving user experience and how your background makes you a great fit for our team. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills: Since this role involves analysing service performance data, be sure to mention any relevant experience you have in this area. We love seeing examples of how you've identified trends or improved usability in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Network IT Recruitment Limited
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the enterprise systems you'll be supporting, especially in Finance and HR. Brush up on any recent updates or changes to these systems, as well as common user issues and how to resolve them.
✨Showcase Your Training Strategy Skills
Prepare to discuss your experience with digital-first training models. Think about specific examples where you've designed in-system guidance or self-service resources that improved user confidence and engagement.
✨Data Analysis is Key
Be ready to talk about how you've used Service Desk data to identify trends and improve system usability. Have a couple of examples handy that demonstrate your analytical skills and how they led to tangible improvements.
✨Engage with Stakeholders
Highlight your stakeholder management experience. Be prepared to discuss how you've influenced and built credibility with various teams, and think of ways to demonstrate your communication skills during the interview.