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For Companies At a Glance
- Tasks: Provide hands-on 1st and 2nd line IT support in a dynamic environment.
- Company: Join a growing organisation navigating an exciting merger.
- Benefits: Hybrid work options after probation, competitive salary, and supportive team culture.
- Why this job: Make a real difference during a busy period of organisational change.
- Qualifications: Strong background in IT support with Windows 11 and Office 365 experience.
- Other info: Collaborative team atmosphere with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham (In-Office Initially, Hybrid after Probation)
Start Date: ASAP
Network IT are supporting a growing organisation who are currently going through a busy merger period and require a Senior Support Analyst to join their team on a permanent basis. The role is based on-site for the first 3 months, with the option to work 2 days from home thereafter.
The Role
You’ll be providing hands‑on 1st and 2nd line support in a fast‑paced environment, covering everything from laptop reassignments and device setup through to Windows, Intune and O365 administration. This is a team where everyone mucks in, so they’re looking for someone reliable, approachable, and happy to support colleagues however needed.
Key Responsibilities
- Provide 1st/2nd line support across the organisation.
- Windows 11 support, including migration and administration.
- Manage and support Intune and Autopilot deployments.
- Hands‑on laptop/desktop support, including reassignments and physical device tasks.
- Work collaboratively with the wider IT team during a busy period of organisational change.
What We’re Looking For
- Strong 1st/2nd line support background.
- Experience with Windows 11, Intune, Autopilot and Office 365.
- Someone friendly, steady and team‑focused.
- Comfortable in a busy, dynamic environment.
- Willingness to handle general IT support tasks as needed.
Senior IT Support Analyst in Birmingham employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Birmingham
✨Tip Number 1
Network with current employees! Reach out to folks already working in the company or similar roles. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with Windows 11, Intune, and O365, make sure you can talk confidently about your experience with these tools. We want you to shine!
✨Tip Number 3
Show your team spirit! During interviews, highlight examples of how you've collaborated with others in past roles. This job is all about teamwork, so let them know you're ready to muck in and support your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior IT Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with Windows 11, Intune, and O365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how you can contribute to our team during this busy merger period. Keep it friendly and professional – we love a good story!
Showcase Team Spirit: Since we’re all about collaboration, make sure to mention any experiences where you’ve worked well in a team. Highlighting your reliability and approachability will help us see you as a great fit for our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Network IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Intune, and O365. Be ready to discuss your hands-on experience with these technologies, as well as any challenges you've faced and how you overcame them.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to share examples of how you've worked effectively in a team. Highlight instances where you've supported colleagues or contributed to group projects, especially in fast-paced environments.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about common 1st and 2nd line support issues and how you would resolve them. Practising these scenarios can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the merger process, or how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.