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- Tasks: Lead a team providing top-notch IT support across multiple sites while managing projects.
- Company: Join a dynamic organisation focused on delivering high-quality IT services.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Flexible travel required; great opportunity for career growth.
- Why this job: Make a real impact by leading a talented team in a fast-paced environment.
- Qualifications: 3+ years in IT support, with at least 1 year in a leadership role.
The predicted salary is between 40000 - 50000 £ per year.
Location: Marston Green (with travel to multiple sites)
Network IT are supporting a large organisation in the search for an experienced IT Field Service Team Lead to manage and develop a team of Field Service Engineers and Administrators delivering high‑quality, on‑site IT support. This role combines hands‑on technical expertise with people leadership, resource planning, and service delivery ownership. You will act as the senior on‑site escalation point while ensuring the field team operates efficiently, meets SLAs, and provides an excellent end‑user experience. Due to the field‑based nature of this opportunity, the successful candidate will be required to hold a Full UK driving licence with flexibility to travel between sites as required.
Role Overview
As the IT Field Service Team Lead, you will be responsible for leading a team that provides deskside and on‑site technical support across multiple locations. You will balance day‑to‑day team management with technical escalation, scheduling, asset oversight, and project support activities. The role plays a key part in maintaining stable IT operations, improving service quality, and proactively resolving recurring site‑specific issues.
Key Responsibilities
- Lead, mentor, and develop a team of Field Service Engineers and Administrators.
- Conduct regular 1‑to‑1s, performance reviews, and manage training and development plans.
- Act as the primary escalation point for complex hardware, software, and local networking issues.
- Oversee engineer scheduling and site dispatch to ensure SLAs are met and travel is optimised.
- Lead or support on‑site IT projects such as office moves, laptop and mobile refreshes, and infrastructure upgrades.
- Manage and maintain accurate IT asset and inventory records, including hot‑swap equipment.
- Identify trends in repeat issues and implement proactive improvements to reduce incidents.
Qualifications
- Strong experience in Support Desk / Field IT support environments.
- At least 3 years’ experience in an IT Support role.
- Minimum 1 year in a supervisory or team‑lead capacity.
- Expert knowledge of Windows 11, Microsoft 365 (Outlook, Teams), and macOS.
- Hands‑on experience supporting laptops, desktops, printers, and mobile devices (iOS / Android).
- Understanding of basic networking concepts including patching, VLANs, and Wi‑Fi troubleshooting.
- Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune.
- Strong communication skills with a customer‑first mindset and calm approach under pressure.
IT Field Service Team Lead in Birmingham employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Team Lead in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend industry events, join online forums, or even reach out to folks on LinkedIn. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions, but also think about how you can showcase your leadership skills and technical expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Field Service Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and team leadership. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've led teams and resolved complex IT issues. Let us see your personality and passion for the role.
Showcase Your Technical Skills: Don’t forget to mention your expertise with Windows 11, Microsoft 365, and any ITSM tools you’ve used. We want to know you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Network IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Microsoft 365, and macOS. Be ready to discuss your hands-on experience with laptops, desktops, and mobile devices, as well as any networking concepts you've dealt with.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've mentored or developed others in previous positions. Highlight your experience with performance reviews and training plans to demonstrate your capability in managing a team effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling complex IT issues or managing tight schedules. Think about past experiences where you successfully resolved problems or improved service delivery, and be ready to explain your thought process.
✨Emphasise Your Customer-First Mindset
This role requires strong communication skills and a calm approach under pressure. Be ready to discuss how you've maintained a customer-first attitude in challenging situations, ensuring that end-users receive the best possible support.