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- Tasks: Lead and manage IT Field Support, ensuring top-notch onsite client support.
- Company: Join a large organisation with a focus on innovative IT solutions.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Full UK driving licence needed; flexible travel between sites is essential.
- Why this job: Make a real impact by improving client IT operations and leading a dynamic team.
- Qualifications: Experience in IT Field Support and strong technical skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Marston Green (On-site for Probation, Hybrid Once Passed)
Salary: £30,000 - £35,000 (depending on experience)
Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation. This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents.
This position combines operational leadership, hands-on technical expertise, and client service ownership. You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships.
Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required.
Role OverviewAs the IT Field Operations Manager, you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight.
You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents.
Key Responsibilities- Lead and manage the IT Field Support function, ensuring high-quality onsite support for clients
- Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance
- Act as the senior technical escalation point, providing expert guidance and hands-on support when required
- Manage, mentor, and develop the Field Engineering team, driving performance and technical standards
- Serve as a key client contact during service issues and escalations, maintaining strong working relationships
- Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management
- Strong background in IT Field Support or Deskside Support environments
- Proven experience managing or leading field-based IT operations or teams
- Hands-on technical experience with:
- Windows 11, Microsoft 365 (Outlook, Teams), and macOS
- Laptops, desktops, printers, and mobile devices (iOS / Android)
- Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting)
- Experience working with ITSM tools (e.g. ServiceNow) and deployment tools such as Intune
IT Field Operations Manager in Birmingham employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Operations Manager in Birmingham
✨Tip Number 1
Network your way to success! Reach out to connections in the IT field, attend industry events, and join relevant online forums. The more people you know, the better your chances of landing that IT Field Operations Manager role.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their IT operations, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have examples ready to showcase your hands-on technical expertise.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you've successfully managed field incidents or improved service delivery. This will demonstrate your capability as a senior technical escalation point.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace IT Field Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Operations Manager role. Highlight your experience in managing field-based IT services and any hands-on technical expertise you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams or improved service delivery in previous positions. We love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills, especially with Windows 11, Microsoft 365, and basic networking. We’re looking for someone who can step in as a senior escalation point, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Network IT Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Microsoft 365, and basic networking. Be ready to discuss how you've handled complex IT issues in the past, as this role requires you to be the senior escalation point.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed or mentored teams in previous roles. Highlight your experience in coordinating field operations and ensuring high service standards, as this will demonstrate your capability to lead the IT Field Support function effectively.
✨Demonstrate Client-Focused Mindset
Think about times when you've maintained strong client relationships during service issues. Be ready to share specific examples that showcase your ability to remain calm under pressure and communicate effectively with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare to discuss how you'd handle a high-impact incident or improve processes based on recurring issues, as this shows your proactive approach to field operations.