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- Tasks: Lead the functional design and optimisation of Dynamics 365 Customer Insights and Journeys.
- Company: Join a forward-thinking company transforming digital customer engagement.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by delivering personalised customer experiences at scale.
- Qualifications: Experience with Dynamics 365 CE and strong stakeholder management skills required.
- Other info: Be part of a dynamic team driving innovation in customer engagement technology.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Birmingham (Hybrid: 1 – 2 Days a Month On‑Site)
Contract: Fixed-Term (12 Months)
Network IT are supporting our clients large‑scale digital customer engagement transformation, we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE). More specifically, Customer Insights and Customer Journeys, supporting the organisation in delivering data‑driven, personalised customer experiences at scale. This is a senior, hands‑on role within IT Services, combining functional leadership, solution design, and delivery accountability.
Role Overview and Responsibilities
As the Functional Lead for Dynamics 365 CE, you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys, ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation.
- Acting as functional lead for Dynamics 365 CE, with deep ownership of Customer Insights and Customer Journeys capabilities.
- Leading functional solution design across customer data platforms, engagement journeys, and integrated digital services.
- Translating business requirements into scalable Dynamics 365 CE solutions, balancing functionality, usability, security, and performance.
- Providing functional leadership across the full delivery lifecycle – requirements, configuration, testing, release, and third‑line support.
- Advising on best practice use of customer data, segmentation, orchestration, and insight‑driven journeys.
- Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations.
- Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture.
- Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms.
- Driving continuous improvement, innovation, and adoption across the Dynamics 365 CE estate.
Essential Skills and Experience
To be successful in this role, you will bring:
- Proven experience as a Functional Consultant or Functional Lead for Microsoft Dynamics 365 CE.
- Hands‑on expertise with Dynamics 365 Customer Insights and Customer Journeys, including configuration and functional design.
- Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics.
- Experience delivering enterprise‑scale solutions across the full software delivery lifecycle.
- Ability to lead functional design decisions and influence solution direction.
- Strong stakeholder management skills and the ability to bridge business, technical, and delivery teams.
- Experience working in Agile or hybrid delivery environments.
- Excellent analytical and problem‑solving skills, with a pragmatic, delivery‑focused mindset.
- Experience integrating Dynamics 365 CE with wider digital platforms and data services.
- Exposure to UX, usability, and customer experience design principles.
- Experience in large, complex organisations.
- Involvement in supplier management, vendor‑led delivery, or procurement activity.
Functional Consultant (Dynamics 365 - Customer Insights and Journeys) in Birmingham employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant (Dynamics 365 - Customer Insights and Journeys) in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in Dynamics 365. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Dynamics 365 Customer Insights and Journeys. This can be a great conversation starter during interviews and shows potential employers what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common questions for Functional Consultant roles and practice your answers. Be ready to discuss how you've tackled challenges in previous projects, especially around customer data and engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Functional Consultant (Dynamics 365 - Customer Insights and Journeys) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Functional Consultant for Dynamics 365 CE. Highlight your experience with Customer Insights and Journeys, and don’t forget to showcase any relevant projects that demonstrate your hands-on expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific skills from the job description, like your experience in leading functional design decisions and your understanding of customer data platforms.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical mindset in action, especially when it comes to delivering enterprise-scale solutions and improving customer engagement.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Network IT Recruitment Limited
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially Customer Insights and Customer Journeys. Be ready to discuss specific features and how they can be applied to enhance customer engagement. This will show that you're not just familiar with the platform but also understand its practical applications.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex problems using Dynamics 365. Highlight how you approached the issue, the solution you implemented, and the impact it had. This will demonstrate your analytical skills and your ability to deliver results in a senior role.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think of ways to illustrate your experience in collaborating with various teams. Prepare to discuss how you've successfully bridged gaps between business and technical teams, ensuring everyone is aligned towards common goals.
✨Emphasise Continuous Improvement
Be ready to talk about how you've driven innovation and continuous improvement in previous roles. Share specific examples of how you've optimised processes or introduced new practices that enhanced customer experiences. This will show that you're proactive and committed to delivering measurable business value.
