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For Companies At a Glance
- Tasks: Manage and support a new central business application, ensuring smooth operations.
- Company: Join a global leader in manufacturing and retail with a strong reputation.
- Benefits: Enjoy potential remote work options and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on continuous improvement and innovation.
- Qualifications: ITIL Foundation certified with experience in application management and service delivery.
- Other info: This is a 12-month fixed term role with a chance to become permanent.
The predicted salary is between 36000 - 60000 £ per year.
An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for a new central business application. Initially, this will be a 12-month fixed term role with the possibility to become a permanent role.
Initially, the successful Application Service Owner will be involved in on-boarding of the application working with the third party, becoming responsible for application management, support processes, incident and change ensuring the provision of an effective and reliable application.
Key tasks of the Application Service Owner:- Ensure effective operation of incident, request and problem management processes based on ITIL best practice.
- Collaborate with internal IT functions and external vendors in delivering application management.
- Service performance reporting to understand the effectiveness and performance of the solutions versus agreed expected SLAs.
- Maintain compliance with the proactive management of any risks.
- Management and coordination of full change life cycle.
- Continuous improvement working with cross-functional teams.
- Maintain detailed high-quality documentation.
- Relevant commercial service delivery/application management experience.
- Relevant commercial business application ownership.
- ITIL Foundation certified (Incident, Request, Problem).
Application Service Owner employer: Network IT Careers
Contact Detail:
Network IT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Service Owner
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around incident, request, and problem management. Being able to discuss these concepts confidently in an interview will show that you understand the framework and can apply it effectively.
✨Tip Number 2
Network with professionals in the application management field. Attend industry events or join relevant online forums to connect with others who may have insights into the role or the company. This can give you a leg up when it comes to understanding the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with service performance reporting. Be ready to share specific examples of how you've measured effectiveness against SLAs in previous roles, as this is a key responsibility for the Application Service Owner.
✨Tip Number 4
Showcase your ability to work collaboratively with cross-functional teams. Think of examples where you've successfully managed change or improved processes through teamwork, as this will be crucial in the role you're applying for.
We think you need these skills to ace Application Service Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application management and service delivery. Use keywords from the job description, such as 'ITIL', 'incident management', and 'change management' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Application Service Owner role. Mention your experience with third-party vendors and your ability to manage application performance against SLAs.
Showcase Your ITIL Knowledge: Since the role requires ITIL Foundation certification, be sure to mention this prominently in your application. Discuss how you've applied ITIL best practices in previous roles to demonstrate your expertise.
Highlight Continuous Improvement Initiatives: Provide examples of how you've contributed to continuous improvement in past positions. This could include specific projects where you worked with cross-functional teams to enhance application performance or user satisfaction.
How to prepare for a job interview at Network IT Careers
✨Understand ITIL Best Practices
Familiarise yourself with ITIL principles, especially around incident, request, and problem management. Be prepared to discuss how you've applied these practices in previous roles and how they can enhance application service delivery.
✨Showcase Collaboration Skills
Highlight your experience working with both internal IT teams and external vendors. Prepare examples of successful collaborations that led to improved application management or service performance.
✨Emphasise Risk Management
Be ready to talk about how you proactively manage risks in application services. Discuss specific instances where you've identified potential issues and implemented solutions to mitigate them.
✨Prepare for Change Management Scenarios
Since the role involves managing the full change life cycle, think of examples where you've successfully coordinated changes in applications. Explain your approach to ensuring minimal disruption while maintaining compliance.
