At a Glance
- Tasks: Assist customers with optical needs and provide excellent service in a busy practice.
- Company: Well-established chain of optical practices with a supportive team environment.
- Benefits: Competitive salary, bonus potential, and opportunities for career progression.
- Other info: Great scope for management progression with full support.
- Why this job: Join a dynamic team and grow your career in the optical industry.
- Qualifications: Experience in dispensing and strong customer service skills required.
The predicted salary is between 22000 - 28000 £ per year.
An Optical Assistant is required for a busy, well-established chain of practices, who currently have a vacancy at their practice in Fakenham.
Skills required:
- Dispense at all levels
- Carry out pre screening
- Excellent customer service skills
- Good sales skills in order to push the business forward
- Work well within a team
- Motivated
For the right candidate there is great scope for progression, especially on the management side and you will be given full support to achieve this. They are offering a competitive salary with good bonus potential.
For more information please contact Nicki on 07515609482 quoting reference number V41105111.
Network Group Holdings is an Equal Opportunities Employer.
Experienced Optical Assistant - Fakenham, Norfolk employer: Network Group Holdings
Join a well-established chain of optical practices in Fakenham, where you will be part of a dynamic team dedicated to providing excellent customer service. With a strong focus on employee growth and progression, particularly towards management roles, you will receive comprehensive support to advance your career. Enjoy a competitive salary and bonus potential in a collaborative work culture that values motivation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Optical Assistant - Fakenham, Norfolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Network Group Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Network Group Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Network Group Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Network Group Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Network Group Holdings!
How to prepare for a job interview at Network Group Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
