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- Tasks: Handle customer queries and assist with scheduling deliveries and repairs.
- Company: Join a supportive team at Rhondda Cynon Taf County Borough Council.
- Benefits: Competitive pay, valuable experience, and a chance to make a difference.
- Why this job: Support your community by ensuring essential equipment is delivered and maintained.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Gain experience in a local authority setting with opportunities for growth.
The predicted salary is between 13 - 17 £ per hour.
Job Advert: Customer Service Assistant – Community Equipment Service
Job Category: Admin & Clerical (Agency Worker)
Location: Rhondda Cynon Taf County Borough Council
Employment Type: Temporary
Start Date: 18 January 2026
End Date: 10 April 2026
Hours: 37 hours per week
Working Hours: 09:00 – 17:30
Salary: PAYE: £13.26 per hour, Umbrella: £17.35 per hour
Are you an organised and customer-focused professional with strong administrative skills? Network Recruitment Wales is seeking a Customer Service Assistant to join the Community Equipment Service at Vision Products on behalf of Rhondda Cynon Taf County Borough Council.
What You’ll Do:
- Handle telephone queries with professionalism, empathy, and efficiency.
- Assist with scheduling deliveries, collections, and equipment repairs, coordinating with clients to arrange suitable dates in line with order requirements.
- Carry out general administrative duties to support the smooth day-to-day running of the service.
- Maintain accurate records and ensure information is processed in line with service standards.
- Work collaboratively with colleagues to deliver a responsive and customer-focused service.
What We’re Looking For:
- Previous experience in a customer service or administrative role.
- Strong communication skills, both verbal and written.
- Good organisational skills with the ability to manage multiple tasks effectively.
- Confidence in handling telephone-based enquiries in a busy environment.
- A professional, reliable, and team-oriented approach to work.
Essential Requirements:
- Eligibility to work in the UK.
- CV.
- Photo ID.
- Proof of eligibility to work.
- Two years’ references/work history.
Why Join Us?
This role offers the opportunity to work within a vital community service, supporting residents by ensuring essential equipment is delivered, collected, and maintained efficiently. You’ll be part of a supportive team while gaining valuable experience within a local authority setting.
How to Apply:
Interested in this opportunity? Submit your CV and required documents to Network Recruitment Wales today.
Network Recruitment Wales is an equal opportunities employer.
Customer Service Assistant employer: Network Construction Services
Contact Detail:
Network Construction Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Rhondda Cynon Taf County Borough Council and Vision Products. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult calls or scheduling conflicts, and rehearse your responses to feel more confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work in the Community Equipment Service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like we are!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your experience easily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your documents and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Network Construction Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like handling telephone queries and scheduling deliveries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you handled queries with empathy and efficiency, as this is crucial for the role. Be ready to discuss how you managed multiple tasks while maintaining a professional approach.
✨Practice Your Communication
Since strong communication skills are essential, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member. Focus on being concise and confident, especially when discussing your experience in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
