Junior Networking Engineer in Bentley

You will offer support to users, who can be staff, clients, customers, and suppliers, and troubleshoot any problems. In some cases, this may involve designing new networks. Your aim is to ensure the integrity of high-availability network infrastructure to provide maximum performance for your users. Although this position is primarily an engineering role, you must have a flair for sales and be able to successfully demonstrate the company's products at exhibitions and to customers as and when required.

Key Tasks

• Evaluate new networking technologies/environments, including software and hardware.
• Monitor the performance of networks and make recommendations concerning network quality.
• Create customer and site-specific profiles and provide troubleshooting services to customers and users.
• Ensure network security, report on, investigate, and fix network faults.
• Design network topologies and write user and operational documentation.
• Provide subsequent support and training for users.

Network Technologies

You will work with a variety of network technologies, including but not limited to:

• WANS/LANS/MANS/WLAN/SDN
• VoIP/CCTV/Access Control/IOT/Telecare/Telehealth Systems
• VLANS/VLAN Tagging and QOS
• Devices such as Firewalls, L2 and L3 Switches, SIP-GSM Gateways, Android Devices, Linux Devices
• SIP Server/Proxies
• PSTN Networks
• RS-485 Networks

Detailed Responsibilities

As a network engineer, you'll need to:

• Establish the networking environment by designing the system, installing software, configuring, and testing.
• Undertake Wi-Fi surveys and make recommendations on where to locate access points.
• Design, implement, and project plan new solutions and improve the resilience of the current environment.
• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation.
• Undertake data network fault investigations in local and wide area environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies, defining and monitoring access.
• Support and administer firewall environments in line with IT security policy.
• Report network operational status by gathering and prioritising information, and managing projects.
• Upgrade data network equipment to the latest stable firmware/software releases.
• Install/remove software on Linux/Android/Windows-based devices.
• Configure routing and switching equipment, hosted IP voice service, and firewalls.
• Provide remote support to on-site engineers and end users/customers.
• Visit the remote site where necessary.
• Use Wireshark and other tools to monitor TCP/IP streams where necessary.
• Get access to debug logs where necessary.
• Undertake capacity management and audit of IP addressing and hosted devices within data centres.
• Trace and debug application software, especially in relation to SIP endpoints.
• Liaise with project management teams, third-line engineers, and service desk engineers on a regular basis.
• Speak to customers via email and phone for initial requirement capture.

Salary and Holidays

The starting salary will be £25 per annum based on a 37.5-hour week and will rise in accordance with experience. You will receive 20 days plus statutory bank holidays, a company pension, and car mileage allowance when visiting remote sites.

Working Hours

You will typically work a standard week (Monday to Friday – 9.00 AM to 5.00 PM). However, you may be on call outside office hours, at weekends or in the evenings, and you will need to be flexible in case of major technical problems occurring.

What to Expect

The work is primarily office-based, although you may need to work across different remote sites. The job can be challenging, particularly when things go wrong, as customers are dependent on their systems.

Qualifications

A degree qualification in at least one of the following related subjects is required:

• Computer science
• Computer software/computer systems engineering
• Computer systems and networks
• Electrical/electronic engineering
• Network security management

You will be expected to do further study (self-learning and further professional qualifications).

Skills Required

You will need:

• An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands.
• To recognise the importance of customer focus and/or of serving the needs of the end user.
• Excellent communication skills for communicating with staff who aren’t technically trained.
• The skill to take on a variety of tasks and pay attention to detail.
• Analytical and problem-solving ability.
• Teamwork skills and the ability to feel comfortable working with different teams, clients, and groups of staff across an organisation.
• Organisational skills and the ability to prioritise your workload.
• To be fully computer literate and able to use project planning tools, such as Microsoft Project.

Work Experience

Relevant work experience is desirable but not essential.

Professional Development

Due to the rapidly changing nature of the industry and the skills needed, you'll need to make training a constant part of your career development. You will have to seek out appropriate training for yourself, where you feel this will be beneficial to the company and your personal development. Courses can be expensive, and you may have to pay the fees yourself, so make sure they’re relevant to your career development aims.

Career Prospects

The company has a clear vision for growth, and as a result of that, new job opportunities will arise.