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For Companies At a Glance
- Tasks: Manage hotel reservations, check guests in and out, and support sales activities.
- Company: Join a charming privately owned hotel in Solihull with a vibrant atmosphere.
- Benefits: Enjoy a competitive salary, bonuses, pension, staff discounts, and free parking.
- Why this job: Be part of a dynamic team and make a real impact in hospitality and events.
- Qualifications: 3+ years as a hotel receptionist with revenue management experience required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 21000 - 23000 £ per year.
Location: Solihull
Salary: £21,000 – £23,000 per annum, bonuses, profit share
Benefits:
- Company pension
- Employee discount
- Free on-site parking
- Profit-sharing scheme
The Role
We are recruiting an experienced Hotel Receptionist with Revenue Management experience to join a privately owned 27-bedroom hotel, restaurant, conference and wedding venue based in Solihull. This is a varied, hands-on role ideal for a confident, organised and commercially aware receptionist who enjoys both front-of-house duties and supporting sales and marketing activity. Weekend availability is required.
Key Responsibilities:
- Managing hotel room reservations and pricing
- Revenue management and supporting rate strategies
- Checking guests in and out
- Answering calls and handling bookings
- Liaising with potential clients to sell weddings, events, catering services and guest rooms
- Creating wedding and event contracts for clients
- Assisting with active marketing campaigns and marketing projects
- Supporting front-of-house operations during busy periods
- Conducting hotel site tours and promoting the venue
- Coordinating meetings, events and appointments
- Maintaining accurate records using hotel systems and databases
About You
To succeed in this role, you will be confident, organised and able to work independently while contributing positively to a close-knit team.
Essential requirements:
- Minimum 3 years’ experience as a hotel receptionist
- Proven revenue management experience
- Strong communication and customer service skills
- Excellent telephone manner
- High-level administration skills
- Confident using Excel, Word, online databases and hotel booking systems
- Ability to work closely with clients throughout their event planning journey
- Sales-focused mindset with attention to detail
- Full UK driving licence
What’s On Offer:
- Competitive salary £21,000 – £23,000
- Bonus scheme and profit sharing
- Pension, staff discounts and free parking
- Opportunity to grow within a successful, privately owned business
If you are a team player with a passion for hospitality, sales and customer service, and you’re confident making decisions independently, we’d love to hear from you.
Hotel Receptionist ( with revenue management experience) in Solihull employer: Network Catering
Contact Detail:
Network Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist ( with revenue management experience) in Solihull
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, room types, and pricing strategies. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and clients regularly, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the hotel you're applying to.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hotel Receptionist ( with revenue management experience) in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a hotel receptionist and your revenue management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. We love seeing personality, so let your enthusiasm come through in your writing.
Showcase Your Skills: Be sure to mention your strong communication skills and customer service experience. We’re looking for someone who can handle bookings and liaise with clients effectively, so highlight any relevant examples from your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Network Catering
✨Know Your Revenue Management Stuff
Make sure you brush up on your revenue management knowledge before the interview. Be ready to discuss how you've successfully managed pricing strategies in the past and how you can apply that experience to this role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will demonstrate your commitment to hospitality.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel and its services thoroughly. Knowing details about their wedding and event offerings will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering common interview questions.
