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- Tasks: Provide tech support for Mac users and maintain IT systems.
- Company: Join a creative interior design agency in vibrant London.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhancing your tech skills while supporting creativity.
- Qualifications: Experience in Mac OS support and proficiency in Apple products required.
- Other info: Ideal for detail-oriented individuals eager to learn and innovate.
The predicted salary is between 21600 - 30000 £ per year.
We are working with a London-based Interior design agency to help find them an IT Support (Mac OS) specialist, someone with a couple of years IT support experience, who will help to ensure the smooth running of all the agency’s IT systems and report in to the IT Manager.
This role will have a broad focus and includes the following:
- Provide technical support and assistance to end-users, by diagnosing and resolving hardware, software (Mac OS), and network issues.
- Setup and maintain new and existing users, ensuring that all workstations are running the most up to date software.
- Monitor and maintain IT infrastructure, including desktops, laptops, printers, and network equipment (including cabling, VPN, Firewalls and WiFi networks).
- Support routine system updates, backups, and security protocols.
- Research and purchase computer equipment for the office, keeping tabs on IT expenditure.
- Ensure IT, technology policies and document templates/formatting are adhered to throughout the studio.
- Stay up to date with the latest technologies, research technology solutions and make recommendations on improvements.
- Help users get the most out of their software throughout the agency, including helping to run workshops and other training programmes.
Applicants must have a background in supporting IT for a Mac OS environment, be proficient in using Apple products, have excellent knowledge of Office 365 and Adobe Creative apps and above all be detail focused, reliable, confident, and eager to learn.
IT Support Assistant (Mac), London, to £30k employer: Network - Career Consultants
Contact Detail:
Network - Career Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant (Mac), London, to £30k
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Mac OS, Office 365, and Adobe Creative apps. Being able to demonstrate your proficiency in these areas during an interview will set you apart from other candidates.
✨Tip Number 2
Research the interior design agency's current IT setup and any recent projects they have undertaken. This knowledge can help you tailor your responses in interviews and show that you're genuinely interested in their work and how you can contribute.
✨Tip Number 3
Prepare to discuss your previous IT support experiences, particularly those involving Mac OS environments. Be ready to share specific examples of how you've resolved issues or improved systems, as this will highlight your hands-on experience.
✨Tip Number 4
Consider reaching out to current or former employees of the agency on professional networking sites. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace IT Support Assistant (Mac), London, to £30k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mac OS support and any relevant technical skills. Emphasise your proficiency in Apple products, Office 365, and Adobe Creative apps, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to help users maximise their software. Mention specific examples of how you've resolved issues or improved IT systems in previous roles.
Highlight Relevant Experience: In your application, focus on your past IT support roles, particularly those involving Mac OS. Detail your responsibilities and achievements, especially in areas like system updates, user training, and infrastructure maintenance.
Show Enthusiasm for Learning: Convey your eagerness to stay updated with the latest technologies and your willingness to research and recommend improvements. This will demonstrate your proactive approach and commitment to the role.
How to prepare for a job interview at Network - Career Consultants
✨Show Your Mac OS Expertise
Make sure to highlight your experience with Mac OS during the interview. Be prepared to discuss specific issues you've resolved in the past and how you approached them, as this will demonstrate your technical skills and familiarity with the environment.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to explain how you would diagnose and resolve various hardware or software problems.
✨Familiarise Yourself with Office 365 and Adobe Creative Apps
Since proficiency in Office 365 and Adobe Creative apps is crucial for this role, brush up on your knowledge of these tools. Be ready to discuss how you've used them in previous roles and any tips or tricks you can share that could help users maximise their efficiency.
✨Emphasise Your Communication Skills
As an IT Support Assistant, you'll need to communicate effectively with non-technical users. Prepare examples of how you've successfully explained technical concepts to colleagues or provided training sessions, showcasing your ability to make technology accessible.
