At a Glance
- Tasks: Join our operations team to ensure smooth flight operations and provide top-notch customer service.
- Company: Network Aviation Group, a global leader in aviation services since 1985.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Office-based role with shift work; must be eligible to work in the UK.
- Why this job: Be part of a vibrant team that tackles exciting challenges in the aviation industry.
- Qualifications: Strong communication skills, attention to detail, and a flexible attitude are essential.
The predicted salary is between 28800 - 48000 £ per year.
Summary:
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
Summary of Role:
The Operations Officers make up the core of flight operations team and are essential to the smooth and efficient running of the operations department. From providing excellent customer service through to booking in and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
About The Role:
- Providing 24/7 cover for all operational directions and queries
- Fully understanding mission requirements and setting up flights as required
- Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
- Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
- Applying for landing and overflight permissions
- Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
- Identify potential resolutions/recovery plans when required
- Identify situations where escalation to line managers is appropriate
- Implementing recovery plans in the event of delays, AOG’s etc
- Accurately complete company flight logs and post flight data
- Effectively contributing to procedures and other documents
- Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
- Other reasonable work-related requests as directed by the Line Manager.
Desired Experience:
- Previous freight forwarding or cargo airline experience
- Previous experience in an aviation operations environment
- Knowledge of flight/aviation programs/procedures
Competencies/Behaviours:
Leading Business
- Customer centric
- Derives strategies based on customer needs – internal or external – and effectively balances this with Network Aviation’s goals
- Seeks out client insights to shape strategies and solutions
- Gathers client feedback to continuously improve strategies and solutions
- Thinks operationally/commercially
- Balances short term focus with a long term perspective, supporting the driving of sustainable growth in the business
- Thinks systemically, connecting the dots across diverse aspects of the business
- Considers the implications of decisions and takes calculated risks
- Challenges the status quo in what is done and how to improve our customer experience
- Seeks out new opportunities, embraces challenges and drives actions with urgency
- Champions change to deliver tactically in the pursuit of ambitious goals
- Drives for results
- Commits to and delivers exceptional results
- Holds self and others accountable for the highest standards of delivery
- Overcomes obstacles and challenges to make a difference
Leading People
- Boundary-less collaboration
- Captures and shares collective experiences to improve future outcomes
- Proactively builds effective internal and external stakeholder relationships
- Drives, promotes and role models collaboration across functions and teams
- Is self-aware and listens actively to other viewpoints
- Communicates authentically, building trust and cohesion in team / with peers
- Respects and values differences and leverages different perspectives to improve business outcomes
- Empowers teams / peers with accountability
- Holds self and others to high standards of performance continuously raising the bar
- Is agile and remains curious
- Is the energy for others – focuses on what is possible; sets the pace and the bar high
- Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
- Learns from mistakes and adapts approach where appropriate.
Operations Officer in Crawley employer: Network Aviation Group
Network Aviation Group is an exceptional employer, offering a dynamic work environment where apprentices can thrive and develop their skills in the aviation industry. With a strong focus on employee growth, competitive benefits including health insurance and a generous holiday allowance, and a commitment to fostering a collaborative culture, this role provides a unique opportunity to be part of a global team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officer in Crawley
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Network Aviation Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Network Aviation Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Officer in Crawley
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Network Aviation Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Network Aviation Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Network Aviation Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Network Aviation Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Network Aviation Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Network Aviation Group.
