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For Companies At a Glance
- Tasks: Manage customer enquiries and cargo reservations in a fast-paced environment.
- Company: Join a dynamic team at Heathrow Airport, part of the air cargo sector.
- Benefits: Full-time position with opportunities for growth and development.
- Why this job: Be part of a crucial team ensuring smooth operations in air cargo.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Entry-level role with a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Cargo Customer Service Agent – Heathrow Airport
We are seeking a dedicated and detail-oriented Customer Services Agent to join our London Heathrow team. In this role, you\’ll manage customer enquiries and cargo reservations for the airlines we represent. You\’ll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.
Responsibilities
- Managing the bookings and customer service for our partners
- Ensuring cargo booking sheets are sent to the various carriers
- Working with agents
- Assisting partner products with daily flights, ensuring those booking sheets are sent for the allocation of the correct department
- Carry out bookings, resolving queries and check freight when required
- Assisting with the customer service team
- Carry out UK post flights on a daily basis and checking how the build up is being completed
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for 37.5 hours per week
Seniority level
- Entry level
Employment type
- Full-time
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Cargo Customer Service Agent - Heathrow Airport employer: Network Aviation Group ✈️
Contact Detail:
Network Aviation Group ✈️ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service Agent - Heathrow Airport
✨Tip Number 1
Network like a pro! Reach out to people in the air cargo industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role requires strong customer service abilities, consider role-playing common scenarios with a friend. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cargo Customer Service Agent - Heathrow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a Cargo Customer Service Agent, so don’t hold back on showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the air cargo sector and how you can contribute to our team at Heathrow. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves managing customer enquiries, make sure your written application reflects your strong communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Network Aviation Group ✈️
✨Know Your Cargo
Familiarise yourself with the basics of air cargo operations and customer service. Understand the role of a Cargo Customer Service Agent and be ready to discuss how you can manage bookings and handle customer enquiries effectively.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've successfully communicated with customers or team members in the past. Think about situations where you resolved queries or collaborated with others to achieve a goal.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in managing bookings or handling customer information.
✨Embrace Flexibility and Resilience
The air cargo sector can be fast-paced and unpredictable. Prepare to talk about how you've adapted to changing circumstances in previous roles and how you maintain a positive attitude under pressure.
