Executive Assistant BIRMINGHAM

Job Role

In 2022, Net Watch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients.

We are seeking a high‑level Executive Assistant to support our expanding department.

This individual will be highly organised, efficient and skilled at multi‑tasking, providing essential administrative support to our Investigations team.

Beyond this, the successful candidate will assist Senior Management and adapt to cross‑functional needs within the business.

This is a role for a genuinely independent and self‑sufficient operator who is highly efficient at multi‑tasking; the successful candidate will act as the backbone of the IIS team, ensuring the department runs smoothly day to day.

Compensation & Schedule

Salary: £27,500. Start date: As soon as possible. Office: Approximately one office day per week following initial training week.

Responsibilities

• Interview Coordination: requesting, scheduling, and confirming interviews with the police and managing payments via BACS or cheque.
• Booking and Confirmations: coordinating interview schedules for the team paying consideration to optimal timing and availability.
• Court Enquiries & Hearing

Coordination: proactively take ownership of time‑sensitive enquiries with courts and police forces to confirm court hearing schedules (dates, times, and locations).

Promptly relay accurate information to the rota’d team member to enable effective attendance to support travel arrangements and ensure no hearings are missed.

• Policyholder
• Interview

Invitations: making contact with policyholders to invite them to interview within specific deadlines, taking ownership to ensure the interview invite is sent to the policyholder within agreed turnaround times.

• Follow‑ups & Reminders: sending chaser emails to interviewees and courts to confirm attendance and address scheduling conflicts or unexpected changes.

Making phone calls to chase or clarify information.

• Management Information & Reporting: producing two monthly dashboards, analysing operational data to support the Department Lead in resource planning, performance oversight, and informed decision‑making.
• Handling Queries: responding to inquiries related to fees, scheduling, and processes, ensuring clear and professional communication.
• Case Management: booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
• Daily Checks: conducting daily reviews of the intelligence team's inbox to ensure all actions have been accurately managed, booked in, and recorded on the case management system.
• Correspondence & Notifications: managing written and verbal communications with insurer clients, police forces, and courts, primarily via email, ensuring clarity, accuracy, and professionalism.
• Post‑Interview Processing: ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
• Senior Management Support: providing comprehensive administrative support to Senior Management and adapting to cross‑functional needs within the business, as required.
• Additional Responsibilities: any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.
• Multi‑tasking Enthusiast – thrives on juggling tasks whilst prioritising effectively.
• Excellent Organisational Skills – skilfully manages administration tasks, ensuring smooth operations and clear communications across parties.
• Fast and Efficient – completes tasks promptly while maintaining high standards.
• Adaptable – flexible in handling changing priorities, new challenges, and diverse tasks.
• Excellent Communication – confident on the phone, and delivers clear, concise, and audience‑focused written and verbal communication for effective professional interactions.
• Professional Conduct – maintains a respectful and professional demeanour in all interactions.
• Reliable – able to work autonomously to a high standard, whilst maintaining attention to detail and ensuring a smooth process.
• Honesty and Integrity – personal characteristics essential to anyone at Net Watch.
• Passionate – demonstrates a strong passion for their work and a genuine commitment to Net Watch.

Experience & Qualifications

• A minimum of 2+ years’ experience in a high‑level/senior administrative role within a fast‑paced environment, providing support to senior management (ideally in a B2B environment).
• 3 x A Levels C or above or equivalent required.
• 5 x GCSEs at C or above or equivalent, including Maths and English required.
• Competent at utilising MS Office and adapting to new database systems.
• Desirable – an understanding of court and police administration processes.

Benefits

• Flexitime (build your own week around the core hours of 10 am‑2:30 pm – please note that flexibility is required to meet business needs, including occasional early starts (7:45 am for 8:00 am interviews) and later finishes (5:30 pm) to support interviews and complete time‑sensitive court enquiries).
• Remote working opportunities.
• On‑site gym.
• Employee benefits and wellbeing programme.
• Enhanced maternity/paternity leave.
• Flexible bank holiday policy.
• Buy and sell leave scheme.
• Length of service rewards.
• Company pension scheme.
• Qualification and training opportunities.
• Regular team social events and clubs.
• Cycle to work scheme.
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