At a Glance
- Tasks: Lead the Client Experience journey, enhancing our client portal and marketplace.
- Company: Join LRQA, a leader in assurance and certification with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on continuous improvement and team success.
- Why this job: Shape exceptional client experiences using cutting-edge AI tools and strategies.
- Qualifications: Proven experience in product management and a passion for client-centric solutions.
The predicted salary is between 60000 - 80000 £ per year.
Location: Birmingham, United Kingdom, B37 7ES
Company: LRQA
The Senior Product Manager owns the Client Experience journey, our client portal and marketplace, end to end as a product. The role is accountable for the experience clients have of LRQA across these platforms, and for the value a great experience creates: delighting clients, building a genuine differentiator in the market, and supporting stronger relationships, retention and margins as a result. It owns the product vision and roadmap, runs continuous discovery with clients and data, and works across the organisation to drive the wider improvements that make the experience excellent. It makes strong use of AI tools to work and prototype at pace, and looks for where AI can make the client experience genuinely better. The focus is on outcomes for clients and the business, not output alone.
Key responsibilities
- Product vision and outcomes
- Own the product vision and strategy for our client portal and marketplace, with a clear ambition for the experience clients should have and for the platforms as a differentiator in the market.
- Set and track the outcomes that matter, an excellent client experience, stronger relationships and retention, and healthy margins, and make the case for investment on the value it creates.
- Look for where AI can improve the client experience, and build it in where it adds real value.
- Align the journey to the two-speed commercial model of high-touch consultancy and commodity, journey-led fulfilment.
- Roadmap and prioritisation
- Own and maintain a clear, prioritised roadmap for the journey, balancing new experiences, improvements to existing ones, and technical health.
- Prioritise transparently, focusing effort where it creates the most value for clients and the business.
- Sequence work thoughtfully around its dependencies rather than starting everything at once.
- Run continuous discovery: understand clients deeply, test ideas early with clients and data, and let the evidence guide the roadmap.
- Use client insight, NPS, complaints and usage data to understand where the experience can be better and where value can be created.
- Use AI tools to accelerate research, synthesis and prototyping, so ideas can be tested with clients quickly.
- Shape and validate work with clients and design before committing to build.
- Leading the squad
- Lead the Client Experience squad, product, design, analysis, engineering, delivery and embedded DevOps and QA, as the team that delivers the journey together.
- Set clear direction and priorities, and give the squad the space to decide how best to achieve the outcome.
- Work with fast, AI-assisted engineering to prototype and deliver quickly alongside the delivery teams.
- Support a healthy, sustainable delivery flow so the team can ship high-quality experiences at a good pace.
- Improving the wider experience
- Work across the organisation to drive the operational and process improvements, beyond the platforms alone, that shape the client experience.
- Partner with the business lines and other teams to remove friction in the journey wherever it sits.
- Use cost-to-serve and pricing understanding to support both a better experience and healthy margins.
- Working relationships
- Build strong relationships with the ELT and the business lines, and represent the product and its direction clearly to executive stakeholders.
- Work closely with engineering, analysis, delivery and IT Operations to turn insight into work that can be built and run well.
Key outcomes
- Clients have an excellent, coherent experience across our client portal and marketplace, and the platforms are a genuine differentiator in the market.
- Stronger client relationships and retention, and healthier margins, as a result of that experience.
- A clear, credible, evidence-led roadmap that clients, the squad and stakeholders understand.
- Continuous discovery running, with client insight and data shaping decisions.
- AI used well, in how the team works and, where it adds value, in the experience itself, helping the squad move faster.
- Wider operational improvements landed across the organisation that make the journey better.
- A strong, motivated squad delivering to a shared outcome.
Experience and capability
- Senior product management: substantial experience owning a digital product or client experience end to end, focused on outcomes for clients and the business.
- Client and experience focus: a strong instinct for what makes an excellent client experience, and for using products as a differentiator in the market.
- AI fluency: solid, hands-on experience using AI tools for research, prototyping and delivery, and working with fast, AI-assisted engineering to ship quickly with delivery teams.
- Continuous discovery: a strong discovery practice, understanding clients deeply and letting research and data guide the roadmap.
- Roadmap ownership: building and prioritising a roadmap, and focusing effort where it creates the most value.
- Commercial awareness: understanding pricing, cost-to-serve, and how product decisions support revenue, margin and retention.
- Driving change: working across an organisation to improve the processes and ways of working that shape the client experience.
- Stakeholder engagement: credible and clear with executives and commercial leaders, and comfortable engaging widely across the business.
- Domain awareness: experience in assurance, certification, B2B platforms or two-speed service models is an advantage.
Senior Product Manager employer: Nettitude Group
At LRQA, we pride ourselves on being a supportive and purpose-driven employer, dedicated to shaping the future of assurance while fostering a culture of innovation and collaboration. As a Consultant Network Manager, you will enjoy a competitive salary with performance-linked incentives, along with ample opportunities for personal growth and professional development within a dynamic team. Join us in making a meaningful impact as we empower organisations to build safer, more sustainable futures across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Nettitude Group!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Nettitude Group would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Nettitude Group through your school's career services!
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at Nettitude Group. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Nettitude Group
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
