LRQA seeks a senior Service Desk leader to drive global support excellence. You will manage a team of leads and analysts, act as a key escalation point for critical IT issues, and continuously improve service delivery in alignment with ITIL principles.
Responsibilities include KPIs oversight, stakeholder collaboration, and driving cross-functional initiatives to enhance user satisfaction. This role emphasizes leadership across time zones and strong communication across technical and
Global Service Desk Leader | ITIL Expert & Team Builder in Birmingham employer: Nettitude Group
At LRQA, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment in Birmingham that fosters professional growth and innovation. As a Business Development Manager, you'll be part of a global team dedicated to making a meaningful impact in the Energy and Renewables sector, with access to flexible working arrangements, competitive salaries, and a comprehensive benefits package that supports your well-being and career aspirations.
